Service level objective platform

A system comprising:

• at least one device including a hardware processor;
• the system being configured to perform operations comprising:
• storing, by a service level objective (SLO) platform, a first SLO definition of a first SLO comprising a first error budget for a first metric associated with a first service;
• storing, by the SLO platform, a second SLO definition of a second SLO comprising a second error budget for a second metric associated with a second service;
• obtaining, by the SLO platform, first telemetry data from a first data source associated with the first service;
• obtaining, by the SLO platform, second telemetry data from a second data source associated with the second service;
• monitoring, by the SLO platform, the first SLO at least by computing the first metric based on the first telemetry data and evaluating the first metric against the first error budget;
• and
• monitoring, by the SLO platform, the second SLO at least by computing the second metric based on the second telemetry data and evaluating the second metric against the second error budget;
• wherein the first metric is a ratio metric, and wherein the first SLO definition comprises (a) a first query to obtain a numerator value based on the first telemetry data and (b) a second query to obtain a denominator value based on the first telemetry data.

A method comprising:

• storing, by a service level objective (SLO) platform, a first SLO definition of a first SLO comprising a first error budget for a first metric associated with a first service;
• storing, by the SLO platform, a second SLO definition of a second SLO comprising a second error budget for a second metric associated with a second service;
• obtaining, by the SLO platform, first telemetry data from a first data source associated with the first service;
• obtaining, by the SLO platform, second telemetry data from a second data source associated with the second service;
• monitoring, by the SLO platform, the first SLO at least by computing the first metric based on the first telemetry data and evaluating the first metric against the first error budget;
• and
• monitoring, by the SLO platform, the second SLO at least by computing the second metric based on the second telemetry data and evaluating the second metric against the second error budget;
• wherein the first metric is a ratio metric, and wherein the first SLO definition comprises (a) a first query to obtain a numerator value based on the first telemetry data and (b) a second query to obtain a denominator value based on the first telemetry data.