System and method for adapting workflows based on time to respond

A system comprising:

• a processor;
• and
• a memory coupled to the processor, the memory containing a set of instructions thereon that when executed by the processor cause the processor to:
• receive, at a workflow server connected to a network, an electronic indication that a trigger having a trigger type has been detected by a sensor connected to the network, wherein the workflow server is configured to execute an action in a workflow in response to the trigger;
• send, via the network, an alert to a device associated with a user to request a response from the user, wherein reception of the response is the action in the workflow;
• receive, via the network from the device, the response from the user;
• detect that a current response time for the trigger exceeds a threshold response time for the action, wherein the current response time is an amount of time that elapsed between detection of the trigger and receiving the response from the user;
• detect, based on the current response time and based on previous response times for previous triggers of the trigger type, a pattern that indicates response times for triggers of the trigger type recurrently exceed the threshold response time;
• in response to detecting the pattern, generate a proposed modification to the workflow or to a standard operating procedure (SOP) of an entity for whom the workflow is effectuated;
• and
• send, to a system administrator via the network, an electronic message that recommends implementing the proposed modification to effect a change in the pattern.

A non-transitory processor readable medium containing a set of instructions thereon that when executed by a processor cause the processor to:

• receive, at a workflow server connected to a network, an electronic indication that a trigger having a trigger type has been detected by a sensor connected to the network, wherein the workflow server is configured to execute an action in a workflow in response to the trigger;
• send, via the network, an alert to a device associated with a user to request a response from the user, wherein reception of the response is the action in the workflow;
• receive, via the network from the device, the response from the user;
• detect that a current response time for the trigger exceeds a threshold response time for the action, wherein the current response time is an amount of time that elapsed between detection of the trigger and receiving the response from the user;
• detect, based on the current response time and based on previous response times for previous triggers of the trigger type, a pattern that indicates response times for triggers of the trigger type recurrently exceed the threshold response time;
• in response to detecting the pattern, generate a proposed modification to the workflow or to a standard operating procedure (SOP) of an entity for whom the workflow is effectuated;
• and
• send, to a system administrator via the network, an electronic message that recommends implementing the proposed modification to effect a change in the pattern.