Efficient media establishment for WebRTC call center agents

A method, comprising:

• receiving a media request, via a first network, from an agent endpoint to establish media connectivity over a media channel;
• in response to receiving the media request, signaling the agent endpoint to initiate media connectivity negotiations;
• in response to the agent endpoint initiating media connectivity negotiations, performing media connectivity negotiations with the agent endpoint via a signaling channel;
• in response to the agent endpoint successfully performing media connectivity negotiations, establishing a media channel with the agent endpoint, wherein the media channel is distinct from the signaling channel;
• after establishing the media channel and upon subsequently receiving a first communication from a first customer communication device, connecting the agent endpoint to the first customer communication device utilizing the media channel;
• terminating the first communication;
• and
• connecting a second customer communication, from a second customer communication device, to the agent endpoint utilizing the media channel previously established.

A communication device, comprising:

• a processor;
• a network interface to a network;
• and
• a computer-readable medium coupled to the processor, the computer-readable medium comprising one or more computer readable instructions, the processor executing the one or more computer readable instructions to:
• send, via the network, a media request for media connectivity with a server;
• receive, in response to the media request, a signal to initiate media connectivity negotiations via a signaling channel;
• negotiate, in response to the signal, media connectivity negotiations with the server and, as a result, establish a media channel with the server via the network, wherein the media channel is distinct from the signaling channel;
• and
• serially receive, conduct, and terminate each, of a plurality of communications with a corresponding plurality of customer communication devices, wherein each of the plurality of communications is conducted utilizing the established media channel.