Systems and methods of an intelligent whisper
AssigneeAvaya Management L.P.
InventorsMehmet Balasaygun, Valentine C. Matula
Life of this patent
Estimating the term…
Abstract
The present disclosure provides, among other things, methods of managing a whisper, the methods including: establishing a communication session; receiving a whisper request to provide the whisper to a first device associated with the communication session; retrieving environmental information; comparing the environment information to a rule; configuring the whisper based on the comparison; and providing the whisper based on the comparison.
Claims20
A method of managing a whisper, the method comprising:
- establishing a communication session;
- receiving a whisper request from a second device to provide the whisper to a first device associated with the communication session;
- retrieving environmental information;
- comparing the environmental information to a rule;
- configuring the whisper based on the comparison;
- providing the whisper based on the comparison;
- changing a modality of the whisper in real time based on comparing the environmental information to the rule,
- wherein the modality of the whisper includes a verbal whisper or a textual whisper and
- wherein a user of the first device consents to a request sent at a same time as the whisper request to obtain the environmental information from a sensor associated with the first device;
- and
- detecting a privacy level of the user in the environmental information,
- wherein the configuring the whisper is based on the privacy level detected from the environmental information and a level of importance associated with the whisper.
A system for managing a whisper, the system comprising:
- a processor;
- and
- a computer-readable storage medium storing computer-readable instructions which, when executed by the processor, cause the processor to:
- establish a communication session;
- receive a whisper request from a second device to provide the whisper to a first device associated with the communication session;
- retrieve environmental information;
- compare the environmental information to a rule;
- configure the whisper based on the comparison;
- provide the whisper based on the comparison;
- change a modality of the whisper in real time based on comparing the environmental information to the rule,
- wherein the modality of the whisper includes a verbal whisper or a textual whisper and
- wherein a user of the first device consents to a request sent at a same time as the whisper request to obtain the environmental information from a sensor associated with the first device;
- and
- detect a privacy level of the user in the environmental information,
- wherein the configuring the whisper is based on the privacy level detected from the environmental information and a level of importance associated with the whisper.
A computer program product for managing a whisper, the computer program product comprising a non-transitory computer-readable storage medium having computer-readable program code embodied therewith, the computer-readable program code configured, when executed by a processor, to:
- establish a communication session;
- receive a whisper request from a second device to provide the whisper to a device associated with the communication session;
- retrieve environmental information;
- compare the environmental information to a rule;
- configure the whisper based on the comparison;
- provide the whisper based on the comparison;
- change a modality of the whisper in real time based on comparing the environmental information to the rule,
- wherein the modality of the whisper includes a verbal whisper or a textual whisper and
- wherein a user of the first device consents to a request sent at a same time as the whisper request to obtain the environmental information from a sensor associated with the first device;
- and
- detect a privacy level of the user in the environmental information,
- wherein the configuring the whisper is based on the privacy level detected from the environmental information and a level of importance associated with the whisper.
Dependencies are inferred from the claim text.