Insight determination from aggregated call content
AssigneeIntrado Corporation
InventorMario Manzanillo
Life of this patent
Estimating the term…
Abstract
An example operation may include one or more of receiving audio files from public safety answering points (PSAPs), the audio files comprising recordings of telephone calls captured via the PSAPs, converting, via a speech-to-text converter, the audio files into text files that comprises respective transcripts of the respective telephone calls, identifying, via a reporting engine, a recurring topic that is repeatedly observed among the PSAPs from text content within the text files, and outputting, via the reporting engine, a descriptive identifier of the recurring topic via a user interface.
Claims20
An apparatus in a communication network, the apparatus comprising:
- a processor configured to:
- receive audio files from public safety answering points (PSAPs), the audio files comprising recordings of telephone calls captured by the PSAPs,
- convert the audio files into text files that comprises respective transcripts of the respective telephone calls,
- identify a recurring topic based on an analysis of text content in the text files,
- identify a number of occurrences of the reoccurring in the text files,
- store a descriptive identifier of the reoccurring topic in the text files, and
- output the descriptive identifier and the number of occurrences to a user interface in communication with the apparatus.
A method comprising:
- receiving, by a processor of an apparatus in a communication network, audio files from public safety answering points (PSAPs), the audio files comprising recordings of telephone calls captured via the PSAPs;
- converting, by the processor, the audio files into text files that comprises respective transcripts of the respective telephone calls;
- identifying, by the processor, a recurring topic based on an analysis of text content in the text files;
- identifying, by the processor, a number of occurrences of the reoccurring in the text files,
- storing, by the processor, a descriptive identifier of the reoccurring topic in the text files, and
- outputting, by the processor, the descriptive identifier and the number of occurrences to a user interface in communication with the apparatus.
A non-transitory computer-readable medium comprising one or more instructions that when executed by a processor of a host system cause the processor to perform:
- receiving audio files from public safety answering points (PSAPs), the audio files comprising recordings of telephone calls captured via the PSAPs;
- converting the audio files into text files that comprises respective transcripts of the respective telephone calls;
- identifying a recurring topic based on an analysis of text content in the text files;
- identifying a number of occurrences of the reoccurring in the text files,
- storing a descriptive identifier of the reoccurring topic in the text files, and
- outputting the descriptive identifier and the number of occurrences to a user interface in communication with the apparatus.
Dependencies are inferred from the claim text.