Client identification and management across multiple social platforms

A system to identify a user of an external platform as a client of an entity, the system comprising:

• a user device associated with the user, the user device configured to:
• present a user-specific display of a first external platform on the user device;
• and
• provide an input directed to the entity on the first external platform, the input including user-specific external platform data and input information relating to an inquiry provided in the input;
• and
• a network-accessible server system associated with the entity, the network-accessible server system configured to:
• parse the input to identify the user-specific external platform data and the input information in the input;
• compare the user-specific external platform data with information included in a client information database and information included in an external platform information database to identify a first client that includes information of a threshold similarity to the user-specific external platform data;
• transmit a verification message to the user device via a first messaging application of the first external platform, the verification message including a request for client-specific information;
• receive a verification response message from the user device via the first messaging application of the first external platform that includes the client-specific information;
• verify an identity of the user as the first client by matching the client-specific information with data relating to the first client included in the client information database and the external platform information database;
• update the external platform information database to correlate the user-specific external platform data and client-specific information with the first client
• generate a response to the input provided by the user using the data relating to the first client;
• determine that any of the input information and the generated response to the input includes or requests information indicative of the identity of the first client;
• in response to determining that any of the input information and the generated response to the input includes or requests information indicative of the identity of the first client, transmit a link to the user device to redirect the user device to a secure messaging application;
• and
• transmit the generated response to the user device via the secure messaging application.

A non-transitory machine-readable medium having machine executable instructions stored thereon that, when executed by one or more processors, direct the one or more processors to perform a method comprising:

• obtaining an input from a user device associated with a user via a first external platform;
• parsing the input to identify user-specific external platform data and input information relating to the input;
• comparing the user-specific external platform data with information included in a client information database and information included in an external platform information database to identify a first client that includes information of a threshold similarity to the user-specific external platform data;
• obtaining verification information from the user device via a first messaging application of the first external platform;
• comparing the verification information with data relating to the first client included in the client information database and the external platform information database to determine whether the verification information corresponds with the data relating to the first client to verify that an identity of the user matches that of the first client;
• in response to determining that the identity of the user matches that of the first client, generating a response to the input provided by the user using the data relating to the first client;
• determining that any of the input information and the generated response to the input includes or requests information indicative of the identity of the first client;
• in response to determining that any of the input information and the generated response to the input includes or requests information indicative of the identity of the first client, transmitting a link to the user device to redirect the user device to a secure messaging application;
• and
• transmitting the generated response to the user device via the messaging application.