Device, system and method for summarizing agreements
AssigneeNice Ltd.
InventorsDavid Geffen, Eshay Livne, Omer Abramovich, Eyal Eshel
Life of this patent
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Abstract
A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.
Claims20
A computer system for automatically generating and playing an audio file of an agreement between two or more parties, the system comprising one or more processors configured to:
- capture data via a real time client running on a computer that monitors an interaction between the two or more parties, the captured data relating to the agreement in successive capture operations, each capture operation executed in response to a detected event, wherein the real time client captures data from video display screen elements of one party of the two or more parties facing the application of the computer, one or more webservices of the computer, or any combination thereof and wherein the captured data comprises at least one piece of information that is specific to at least one of the parties;
- insert, via the real time client, the captured data into a template, wherein the template comprises text;
- use the template with the inserted captured data to prepare a continuous text of the agreement;
- transmit, from the real time client operating on the computer, the continuous text of the agreement via an application program interface to a text-to-speech mechanism;
- generate, via the text-to-speech mechanism, an audio file from the continuous text;
- transmit the audio file from the text-to-speech mechanism, via the application program interface to the real time client operating on the computer;
- present a screen pop-up to the display of the computer, wherein the screen pop-up includes an indication to play the audio file;
- upon receipt of the indication to play the audio file, play to at least one of the parties the audio file, wherein the audio file represents the agreement as indicated by the template with the inserted captured data;
- and
- receive a keypad confirmation or a verbal confirmation captured from voice recognition software.
A method for automatically generating and playing an audio file of an agreement between two or more parties, comprising:
- capturing data via a real time client running on a computer that monitors an interaction between the two or more parties, the captured data relating to the agreement in successive capture operations, each capture operation executed in response to a detected event, wherein the real time client captures data from video display screen elements of one party of the two or more parties facing the application of the computer, one or more webservices of the computer, or any combination thereof and wherein the captured data comprises at least one piece of information that is specific to at least one of the parties;
- inserting, via the real time client, the captured data into a template, wherein the template comprises text;
- using the template with the inserted captured data to prepare a continuous text of the agreement;
- transmitting, from the real time client operating on the computer, the continuous text of the agreement via an application program interface to a text-to-speech mechanism;
- generating, via the text-to-speech mechanism, an audio file from the continuous text;
- transmitting the audio file from the text-to-speech mechanism, via the application program interface to the real time client operating on the computer;
- presenting a screen pop-up to the display of the computer, wherein the screen pop-up includes an indication to play the audio file;
- upon receipt of the indication to play the audio file, playing to at least one of the parties the audio file, wherein the audio file represents the agreement as indicated by the template with the inserted captured data;
- and
- receiving a keypad confirmation or a verbal confirmation captured from voice recognition software.
Dependencies are inferred from the claim text.