Systems and methods for automatic change request management using similarity metric computations

A method for managing change requests comprising:

• receiving, from a client device, a change request;
• routing the change request to a first similarity determination pipeline, the first similarity determination pipeline being configured to:
• extract at least one first request element from the change request;
• determine a first group of change requests based on the at least one first extracted request element;
• determine a first similarity metric between the received change request and the first group of change requests;
• and
• determine a first classification of the received change request based on the first similarity metric;
• based on the first classification, determining an implementation device;
• and
• transmitting the change request to the implementation device.

A system for managing change requests, the system comprising:

• at least one processor;
• and
• a non-transitory computer-readable medium containing a set of instructions that, when executed by the at least one processor, cause the at least one processor to perform operations comprising:
• receiving, from a client device, a change request;
• routing the change request to a first similarity determination pipeline, the first similarity determination pipeline being configured to:
• extract at least one first request element from the change request;
• determine a first group of change requests based on the at least one first extracted request element;
• determine a first similarity metric between the received change request and the first group of change requests;
• and
• determine a first classification of the received change request based on the first similarity metric;
• routing the change request to a second similarity determination pipeline, the second similarity determination pipeline being configured to:
• determine a second similarity metric between the received change request and a second group of change requests;
• and
• determine a second classification of the received change request based on the determined second similarity metric;
• and
• determining, based on the first and second classifications, a meta-classification of the received change request;
• based on the meta-classification, determining an implementation device;
• and
• transmitting the change request to the implementation device, the implementation device being configured to at least reconfigure a system, reconfigure a device, alter a stored data element, or transmit a message to another processing device.