Monitoring system, monitoring method, and monitoring program

A monitoring method which employs a computer and a storage unit, the monitoring method comprising:

• information acquiring of acquiring information from a remote management system, which remotely manages an image forming device;
• information analyzing of analyzing the information acquired in the information acquiring;
• and
• result notifying of notifying about a result of analysis of the information analyzing, wherein
• the information analyzing includes detecting a failure of the remote management system based on the information acquired in the information acquiring, and the result notifying includes notifying about the failure of the remote management system detected in the information analyzing,
• the information acquiring includes acquiring information also from an information and communication technology (ICT) infrastructure on which the remote management system operates, and the information analyzing includes collecting information on a failure occurred so far in the ICT infrastructure from the information acquired from the ICT infrastructure,
• the information analyzing includes determining, when detecting the failure of the remote management system, whether a cause of the failure of the remote management system is produced by the failure of the ICT infrastructure, based on the information of the failure of the remote management system and the information of the failure occurred so far in the ICT infrastructure, and
• the result notifying includes issuing, when the information analyzing unit determines that the cause of the failure of the remote management system is produced by the failure of the ICT infrastructure, a support request for notifying about details of the failure of the remote management system to a provider of the ICT infrastructure, in addition to the notifying about the failure of the remote management system detected in the information analyzing.

A monitoring system comprising:

• an information acquiring unit which acquires information from a remote management system, which remotely manages an image forming device;
• an information analyzing unit which analyzes the information acquired by the information acquiring unit;
• and
• a result notifying unit which notifies about a result of analysis by the information analyzing unit, wherein
• the information analyzing unit detects a failure of the remote management system based on the information acquired by the information acquiring unit,
• the result notifying unit notifies about the failure of the remote management system detected by the information analyzing unit, and
• the information analyzing unit analyzes the information by allocating the information according to criteria of whether a failure occurs simultaneously in a constituent element different from a constituent element from which the information has been acquired.