Techniques for cross platform communication process flow anomaly detection and display

An apparatus for data processing, comprising:

• a processor;
• memory coupled with the processor;
• and
• instructions stored in the memory and executable by the processor to cause the apparatus to:
• analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant;
• detect an occurrence of an anomaly based at least in part on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold;
• generate, based at least in part on detecting the occurrence of the anomaly, a data object comprising metadata associated with the anomaly, wherein the data object includes an indication of a change in the communication metric relative to a predicted communication metric, an indication of an amount of electronic communications associated with the communication metric, or a combination thereof;
• and
• transmit, to a communication platform, a request that includes the data object, wherein the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.

A non-transitory computer-readable medium storing code for data processing, the code comprising instructions executable by a processor to:

• analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant;
• detect an occurrence of an anomaly based at least in part on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold;
• generate, based at least in part on detecting the occurrence of the anomaly, a data object comprising metadata associated with the anomaly, wherein the data object includes an indication of a change in the communication metric relative to a predicted communication metric, an indication of an amount of electronic communications associated with the communication metric, or a combination thereof;
• and
• transmit, to a communication platform, a request that includes the data object, wherein the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.