Predictive answers based on context modeling
AssigneeIntercom, Inc.
InventorsFergal Reid, Mario Kostelac, Kevin McNally
Life of this patent
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Abstract
A system and a method of displaying a predictive answer in a conversation window, are described. The method includes transmitting, to a device executing an application, a first message to cause the device to display a conversation window within the application, wherein the conversation window has a character entry field. The method includes generating, by one or more processors, a predictive answer based on a Uniform Resource Locator (URL) associated with the conversation window or a URL shape of the URL, wherein the predictive answer includes a predicted inquiry of a user. The method includes transmitting, to the device, a second message to cause the device to display the predictive answer in the conversation window.
Claims20
A method, comprising:
- transmitting, to a device executing an application, a first message to cause the device to display a conversation window within the application, wherein the conversation window has a character entry field;
- generating, by one or more processors, a predictive answer based on a Uniform Resource Locator (URL) associated with the conversation window or a URL shape of the URL, wherein the predictive answer includes a predicted inquiry of a user;
- and
- transmitting, to the device, a second message to cause the device to display the predictive answer in the conversation window.
A system comprising:
- a memory;
- and
- a processing device, operatively coupled to the memory, to:
- transmit, to a device executing an application, a first message to cause the device to display a conversation window within the application, wherein the conversation window has a character entry field;
- generate a predictive answer based on a Uniform Resource Locator (URL) associated with the conversation window or a URL shape of the URL, wherein the predictive answer includes a predicted inquiry of a user;
- and
- transmit, to the device, a second message to cause the device to display the predictive answer in the conversation window.
A non-transitory computer-readable medium storing instructions that, when execute by a processing device, cause the processing device to:
- transmit, to a device executing an application, a first message to cause the device to display a conversation window within the application, wherein the conversation window has a character entry field;
- generate, by the processing device, a predictive answer based on a Uniform Resource Locator (URL) associated with the conversation window or a URL shape of the URL, wherein the predictive answer includes a predicted inquiry of a user;
- and
- transmit, to the device, a second message to cause the device to display the predictive answer in the conversation window.
Dependencies are inferred from the claim text.