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US 11,599,949 B2Granted
Systems and methods for multivariate artificial intelligence (AI) smart cards
AssigneeThe Travelers Indemnity Company
InventorsNabeel A. Syed, Murat Yasar, Jason R. Vermes, Carolyn C. Capshaw, Ryan J. O'Connor
Life of this patent
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Abstract
Systems and methods for multivariate Artificial Intelligence (AI) smart cards are provided. An AI smart card may include, for example, pre-stored policy data that may be utilized as a portion of multivariate input by a suite of AI modules to formulate and analyze a claim of loss.
Claims14
A system for automatically classifying multimedia claim data utilizing Artificial Intelligence (AI), comprising:
- an electronic processing device;
- and
- a non-transitory computer-readable memory device storing instructions comprising (i) a claim similarity AI model, (ii) a claim severity AI model, (iii) a claim pricing AI model, and (iv) an AI chat module, wherein execution of the stored instructions by the electronic processing device results in:
- receiving, by the electronic processing device and from a mobile application of a mobile electronic device of an insured party and as an initiation of a process to submit a current insurance claim, an indication of computer-readable data stored on a smart card;
- identifying, by the electronic processing device and utilizing the data stored on the smart card, a two-factor authentication challenge;
- transmitting, to the mobile electronic device of the insured party and in response to the identifying of the two-factor authentication challenge, the two-factor authentication challenge;
- receiving, from the mobile electronic device of the insured party, an indication of a response to the two-factor authentication challenge;
- authenticating, by the electronic processing device and utilizing the response to the two-factor authentication challenge, the insured party;
- converting, by an execution of the claim similarity AI model by the electronic processing device and utilizing a first mathematical model, the data stored on the smart card into a first number;
- receiving, from the mobile application of the mobile electronic device of the insured party, an indication of sensor data obtained by the mobile electronic device;
- converting, by an execution of at least one of the claim similarity AI model and the claim severity AI model by the electronic processing device and utilizing a second mathematical model, the sensor data into a second number;
- generating, by an execution of the AI chat module by the electronic processing device and based at least in part on the data stored on the smart card, at least one chat query;
- receiving, from the mobile application of the mobile electronic device of the insured party and in response to the generating of the at least one chat query, an indication of a textual chat response from the insured party;
- converting, by an execution of at least one of the claim similarity AI model and the claim severity AI model by the electronic processing device and utilizing a third mathematical model, the textual chat response into a third number;
- comparing, by the electronic processing device, utilizing the first, second, and third numbers, and by accessing a database storing data descriptive of a plurality of historic claims data, the current insurance claim to previous insurance claims;
- identifying, by the electronic processing device and based on the comparing, at least one previous insurance claim that is numerically similar to the current insurance claim within a predefined confidence threshold;
- computing, by an execution of the claim pricing AI model by the electronic processing device and utilizing claim payment data stored with respect to the at least one previous insurance claim, a resolution for the current insurance claim;
- and
- transmitting, by the electronic processing device and to the mobile electronic device of the insured party and in response to the computing of the resolution for the current insurance claim, a visual indication of the resolution for the current insurance claim.
16 more elements
Dependencies are inferred from the claim text.