Summarizing conversational speech

A network computer for managing conversation information over a network, comprising:

• a memory that stores at least instructions;
• and
• one or more processors that execute instructions that perform actions, including:
• providing one or more conversation segments based on a conversation stream and one or more segmentation models;
• determining one or more summarization models based on one or more characteristics of the one or more conversation segments;
• generating summarization information for each of the conversation segments based on the one or more summarization models, wherein the summarization information includes a text-based summarization of the conversation segment;
• generating one or more summarization profiles for the one or more conversation segments based on the summarization information, wherein each summarization profile is associated with one or more quality scores;
• modifying the one or more summarization models based on the one or more summarization profiles and the associated one or more quality scores, wherein the one or more summarization profiles are updated based on the modified summarization models;
• and
• employing the one or more modified summarization models and the one or more updated summarization profiles to provide one or more reports to a user.

A processor readable non-transitory storage media that includes instructions for managing conversation information over a network, wherein execution of the instructions by one or more hardware processors performs actions, comprising:

• providing one or more conversation segments based on a conversation stream and one or more segmentation models;
• determining one or more summarization models based on one or more characteristics of the one or more conversation segments;
• generating summarization information for each of the conversation segments based on the one or more summarization models, wherein the summarization information includes a text-based summarization of the conversation segment;
• generating one or more summarization profiles for the one or more conversation segments based on the summarization information, wherein each summarization profile is associated with one or more quality scores;
• modifying the one or more summarization models based on the one or more summarization profiles and the associated one or more quality scores, wherein the one or more summarization profiles are updated based on the modified summarization models;
• and
• employing the one or more modified summarization models and the one or more updated summarization profiles to provide one or more reports to a user.

A system for managing conversation information over a network, comprising:

• a network computer, comprising:
• a memory that stores at least instructions;
• and
• one or more processors that execute instructions that perform actions, including:
• providing one or more conversation segments based on a conversation stream and one or more segmentation models;
• determining one or more summarization models based on one or more characteristics of the one or more conversation segments;
• generating summarization information for each of the conversation segments based on the one or more summarization models, wherein the summarization information includes a text-based summarization of the conversation segment;
• generating one or more summarization profiles for the one or more conversation segments based on the summarization information, wherein each summarization profile is associated with one or more quality scores;
• modifying the one or more summarization models based on the one or more summarization profiles and the associated one or more quality scores, wherein the one or more summarization profiles are updated based on the modified summarization models;
• and
• employing the one or more modified summarization models and the one or more updated summarization profiles to provide one or more reports to a user;
• and
• a client computer, comprising:
• another memory that stores at least instructions;
• and
• one or more processors that execute instructions that perform actions, including:
• displaying the one or more reports to the user.