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AssigneeNCR Corporation
InventorsBrent Vance Zucker, Arungandhi Indrapuram Chinnasamy, Narendra Dubey, James Zhonghui Ge
Estimating the term…
A user engages in spoken voice or messaging platform-based natural language dialogues with an automated bot. The bot identifies actions and subjects of the actions from the dialogues and processes Application Programming Interfaces (API) to perform travel-related queries or process travel-related transactions with travel services. Real-time responses to queries or completed transaction notifications are provided back to the user by the bot during the dialogues.
A method, comprising:
A method, comprising:
A system (SST), comprising:
Dependencies are inferred from the claim text.
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Query formulation: natural language query formulation
Querying: presentation of query results
Querying, e.g. by the use of web search engines: spatial or temporal dependent retrieval, e.g. spatiotemporal queries
Speech recognition: procedures used during a speech recognition process, e.g. man-machine dialogue
About 12 years 2 months of term left · ends 30 Dec 2038 (estimated)
Businesses provide their own service-based online interfaces and mobile-based applications for purposes of making their customer-based services available to customers from devices operated by the customers, such devices can include: tablets, mobile phones, laptops, etc.
Furthermore, businesses integrate and provide their services to customers through existing messaging platforms, such as email, text messaging, instant messaging, social media, browsers, etc.
Essentially, businesses want to have a presence and be accessible to customers on any customer-operated device at any time and within any desired platform most-often utilized by their customers. This maximizes customer participation in the business services, increases customer loyalty with the brands of the businesses, increases business revenues, and reduces business expense associated with providing human-based assistance to the customers.
FIG. 1A is a diagram of a system for messaging-enabled travel integration processing, according to an example embodiment.
FIG. 1B is a diagram of an architectural layout for messaging-enabled travel integration processing, according to an example embodiment.
FIG. 1C is a diagram of another architectural layout for messaging-enabled travel integration processing, according to an example embodiment.
FIG. 1A is a diagram of a system 100 for messaging-enabled travel integration processing, according to an example embodiment. The system 100 is shown schematically in greatly simplified form, with only those components relevant to understanding of one or more embodiments (represented herein) being illustrated. The various components are illustrated and the arrangement of the components is presented for purposes of illustration only. It is to be noted that other arrangements with more or less components are possible without departing from the messaging-enabled travel integration processing techniques presented herein and below.
Moreover, various components are implemented as one or more software modules, which reside in non-transitory storage and/or hardware memory as executable instructions that when executed by one or more hardware processors perform the processing discussed herein and below.
The techniques, methods, and systems presented herein and below for messaging-enabled travel integration processing can be implemented in all, or some combination of the components shown in one or more hardware computing devices having one or more hardware processors.