Site link tester via unique phone emulation

A system for providing remote on-demand site link testing, the system comprising:

• a phone emulation application;
• a packet-capture application;
• a network interface connected to a local area network at a customer site;
• at least one processor;
• and
• a memory coupled to the at least one processor, the memory including instructions that when executed by the at least one processor cause the system to:
• in response to receiving instructions from a front-end application operating on a remote computing device to initiate a Voice over Internet Protocol (VoIP) test call to a test call endpoint, initiate the test call to the test call endpoint using the phone emulation application;
• in response to receiving instructions from the front-end application to initiate a packet capture process on the network interface in association with the test call, initiate the packet capture process using the packet-capture application;
• capture packets exchanged via the network interface in association with the test call;
• and
• transmit packet capture results to the front-end application for display in a user interface,
• wherein the packet capture application is further configured to analyze the packet capture data in real time, and
• wherein the packet capture results include a message flow of the test call and associated packet capture metrics.

A method of providing remote on-demand site link testing, the system comprising:

• establishing a communication session with a remote site link tester operatively connected to a Voice over Internet Protocol (VoIP) system;
• via the communication session, instructing a phone emulation application included in the site link tester to initiate a test call with a test call endpoint;
• via the communication session, instructing a packet-capture application included in the site link tester to perform a packet capture process associated with the test call;
• analyzing the packet capture data in real time;
• receiving packet capture results from the site link tester;
• and
• causing the packet capture results to be displayed in a user interface,
• wherein the packet capture results include a message flow of the test call and associated packet capture metrics.