Connecting a player to expert help in real-time during game play of a gaming application

A non-transitory computer-readable medium storing a computer program for preforming a method, the computer-readable medium comprising:

• program instructions for receiving over a network at a back-end server information related to a plurality of game plays of a plurality of players playing a gaming application, wherein the information includes game state data for the plurality of game plays;
• program instructions for defining a current game context of a game play of the gaming application by a set of parameters defined by one or more elements of the game state data for the game play of the gaming application;
• program instructions for determining from the information a plurality of game contexts of the plurality of game plays of the plurality of players based on the game state data for the plurality of game plays;
• program instructions for comparing the current game context to the plurality of game contexts by determining a plurality of matching values of the plurality of game contexts based on the set of parameters, wherein each matching value in the plurality of matching values relates a corresponding game context from the plurality of game contexts to the current game context;
• program instructions for matching the current game context to a filtered set of game contexts from the plurality of game contexts, wherein each game context in the filtered set of game contexts has a corresponding matching value that exceeds a threshold.

A computer system comprising:

• a processor;
• and
• memory coupled to the processor and having stored therein instructions that, if executed by the computer system, cause the computer system to execute a method comprising:
• receiving over a network at a back-end server information related to a plurality of game plays of a plurality of players playing a gaming application, wherein the information includes game state data for the plurality of game plays;
• defining a current game context of a game play of the gaming application by a set of parameters defined by one or more elements of the game state data for the game play of the gaming application;
• determining from the information a plurality of game contexts of the plurality of game plays of the plurality of players based on the game state data for the plurality of game plays;
• comparing the current game context to the plurality of game contexts by determining a plurality of matching values of the plurality of game contexts based on the set of parameters, wherein each matching value in the plurality of matching values relates a corresponding game context from the plurality of game contexts to the current game context;
• matching the current game context to a filtered set of game contexts from the plurality of game contexts, wherein each game context in the filtered set of game contexts has a corresponding matching value that exceeds a threshold.