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US 11,588,933 B2Granted
Methods and apparatus for identification and optimization of artificial intelligence calls
AssigneeRibbon Communications Operating Company, Inc.
InventorJustin Hart
Life of this patent
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Abstract
The present invention relates to communications methods and apparatus for determining whether a received call originated from an artificial intelligence system and the call handling procedures to be used on the received call based on whether or not the call was determined to have been originated from an artificial intelligence system. An exemplary method embodiment includes the steps of: receiving a first call; determining whether said first call originated from an artificial intelligence system; and when said first call is determined to have originated from an artificial intelligence system performing one or more artificial intelligence call handling operations.
Claims20
A communications method comprising:
- receiving first call initiation signaling for a first call by a first device from an originating system, said first call initiation signaling being destined for a second device, said first device being located in a signaling path between the originating system and the second device;
- determining whether or not said first call initiation signaling originated from an artificial intelligence system;
- and
- when said first call initiation signaling is determined to have originated from an artificial intelligence system:
- modifying said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call initiation signaling originated from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- and
- transmitting said modified first call initiation signaling to said second device;
- and
- when said first call initiation signaling is determined to not have originated from an artificial intelligence system:
- modifying said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call initiation signaling did not originate from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- and
- transmitting said modified first call initiation signaling to said second device.
9 more elements
A communications method comprising:
- receiving first call initiation signaling for a first call by a first device from an originating system, said first call initiation signaling being destined for a second device, said first device being located in a signaling path between the originating system and the second device;
- determining whether or not said first call initiation signaling originated from an artificial intelligence system, said determining whether or not said first call initiation signaling originated from said artificial intelligence system includes:
- determining if an explicit artificial intelligence indicator is present in said first call initiation signaling;
- and
- when said first call initiation signaling is determined to have originated from an artificial intelligence system:
- modifying said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call initiation signaling originated from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- and
- transmitting said modified first call initiation signaling to said second device;
- and
- prior to modifying said first call initiation signaling to include one or more artificial intelligence indicators indicating that the first call initiation signaling originated from an artificial intelligence system, determining that the received first call initiation signaling does not include an explicit artificial intelligence indicator recognized or supported by said second device.
7 more elements
A first device comprising:
- a processor, said processor controlling the first device to perform the following operations:
- receive first call initiation signaling for a first call from an originating system, said first call initiation signaling being destined for a second device, said first device being located in a signaling path between the originating system and the second device;
- determine whether or not said first call initiation signaling originated from an artificial intelligence system;
- and
- when said first call initiation signaling is determined to have originated from an artificial intelligence system to:
- modify said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call originated from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- and
- transmit said modified first call initiation signaling to said second device;
- and
- wherein when said first call initiation signaling is determined to not have originated from an artificial intelligence system, the processor further controls the first device to:
- modify said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call initiation signaling did not originate from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- and
- transmit said modified first call initiation signaling to said second device.
10 more elements
A non-transitory computer readable medium including a first set of computer executable instructions which when executed by a processor of a first device cause the first device to:
- receive first call initiation signaling for a first call from an originating system, said first call initiation signaling being destined for a second device, said first device being located in a signaling path between the originating system and the second device;
- determine whether or not said first call initiation signaling originated from an artificial intelligence system;
- and
- when said first call initiation signaling is determined to have originated from an artificial intelligence system to:
- modify said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call initiation signaling originated from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- and
- transmit said modified first call initiation signaling to said second device;
- and
- when said first call initiation signaling is determined to not have originated from an artificial intelligence system to:
- modify said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call initiation signaling did not originate from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- and
- transmit said modified first call initiation signaling to said second device.
9 more elements
A first device comprising:
- a processor, said processor controlling the first device to perform the following operations:
- receive first call initiation signaling for a first call from an originating system, said first call initiation signaling being destined for a second device, said first device being located in a signaling path between the originating system and the second device;
- determine whether or not said first call initiation signaling originated from an artificial intelligence system, said determine whether or not said first call initiation signaling originated from said artificial intelligence system including:
- determining if an explicit artificial intelligence indicator is present in said first call initiation signaling;
- and
- when said first call initiation signaling is determined to have originated from an artificial intelligence system to:
- modify said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call originated from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- transmit said modified first call initiation signaling to said second device;
- and
- prior to modifying said first call initiation signaling to include one or more artificial intelligence indicators indicating that the first call initiation signaling originated from an artificial intelligence system, determine that the received first call initiation signaling does not include an explicit artificial intelligence indicator recognized or supported by said second device.
7 more elements
A non-transitory computer readable medium including a first set of computer executable instructions which when executed by a processor of a first device cause the first device to:
- receive first call initiation signaling for a first call from an originating system, said first call initiation signaling being destined for a second device, said first device being located in a signaling path between the originating system and the second device;
- determine whether or not said first call initiation signaling originated from an artificial intelligence system, said determine whether or not said first call initiation signaling originated from said artificial intelligence system including:
- determining if an explicit artificial intelligence indicator is present in said first call initiation signaling;
- and
- when said first call initiation signaling is determined to have originated from an artificial intelligence system to:
- modify said first call initiation signaling to include one or more explicit artificial intelligence indicators indicating that the first call originated from an artificial intelligence system, said one or more explicit artificial intelligence indicators being artificial intelligence indicators not included in said first call initiation signaling;
- transmit said modified first call initiation signaling to said second device;
- and
- prior to modifying said first call initiation signaling to include one or more artificial intelligence indicators indicating that the first call initiation signaling originated from an artificial intelligence system, determine that the received first call initiation signaling does not include an explicit artificial intelligence indicator recognized or supported by said second device.
6 more elements
Dependencies are inferred from the claim text.