Systems and methods for managing software telephones

A computer-implemented method comprising:

• sending information regarding a most recent job associated with a recipient telephone number to a computing device of a customer service representative;
• causing initiation of a call back to a telephone associated with the recipient telephone number, to establish voice communications between the computing device of the customer service representative and the telephone;
• automatically receiving a call event data packet comprising the recipient telephone number and a call recording when it is verified that an order has been placed by a customer associated with the recipient telephone number or when a date that an ordered product will be delivered or an ordered service will be rendered is verified;
• querying a customer database based on the recipient telephone number to retrieve a customer identification;
• storing and associating the call recording with the customer identification;
• and
• associating the stored call recording with the most recent job associated with the customer identification.