System and method for analyzing messages and initiating communication sessions

A system, comprising:

• a memory;
• and
• one or more processors coupled to the memory, the one or more processors configured to perform operations including:
• facilitating a two-way communication session between an agent device and a user computing device;
• automatically analyzing one or more messages exchanged during the two-way communication session, wherein analyzing is performed using pattern recognition;
• automatically detecting a telephone number from the one or more messages exchanged during the two-way communication session, wherein detecting is performed using the pattern recognition;
• dynamically determining whether the telephone number is a mobile telephone number;
• and
• automatically facilitating an agent initiated text communication between the agent device and the user computing device when the telephone number is determined to be the mobile telephone number, wherein automatically facilitating the agent initiated text communication includes generating a provider proxy interface associated with a provider proxy, the provider proxy interface including an indicator associated with determining that the telephone number is the mobile telephone number.

A non-transitory computer readable medium comprising instructions that, when executed by one or more processors of a device, cause the device to perform operations comprising:

• facilitating a two-way communication session between an agent device and a user computing device;
• automatically analyzing one or more messages exchanged during the two-way communication session, wherein analyzing is performed using pattern recognition;
• automatically detecting a telephone number from the one or more messages exchanged during the two-way communication session, wherein detecting is performed using the pattern recognition;
• dynamically determining whether the telephone number is a mobile telephone number;
• and
• automatically facilitating an agent initiated text communication between the agent device and the user computing device when the telephone number is determined to be the mobile telephone number, wherein automatically facilitating the agent initiated text communication includes generating a provider proxy interface associated with a provider proxy, the provider proxy interface including an indicator associated with determining that the telephone number is the mobile telephone number.