Parallel data provision
AssigneeUnited Services Automobile Association (USAA)
InventorsRachel Elizabeth Csabi, Hollie Ilene King, Victor Kwak, Zachery C. Lake, Yogen Rai, Samantha Elizabeth Taylor, Nicholas C. Wheeler
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Abstract
A system includes a client device including a processor, a telephony radio that supports telephony communications, and a data radio that supports data communications. The client device conducts, via the telephony radio, a call with a telephony service. Further the client device identifies a context of the call, identifies a subset of stored private data associated with the context of the call; and in parallel with the call, provides the subset of the stored private data, via a data radio, to a data service.
Claims20
A system, comprising:
- a client device, comprising:
- a processor;
- a telephony radio configured to support telephony communications;
- and
- a data radio configured to support data communications;
- wherein the client device is configured to:
- conduct, via the telephony radio, a call between a caller and a telephony service;
- identify a context of the call;
- access a data store that provides an indication of a type of requested data associated with the context to identify a subset of stored private data associated with the context of the call, wherein the subset of stored private data comprises a subset of the caller's private information having the type of requested data associated with the context;
- authenticate the caller, the telephony service, or both;
- and
- in response to authenticating the caller, the telephony service, or both, and in parallel with the call, provide the subset of the stored private data, via the data radio, to a data service.
A tangible, non-transitory, computer-readable medium, comprising computer-readable instructions that, when executed by one or more processors of a computer, cause the computer to:
- conduct, via a telephony radio, a call between a caller and a telephony service;
- identify a context of the call;
- access a data store that provides an indication of a type of requested data associated with the context to identify a subset of stored private data associated with the context of the call, wherein the subset of stored private data comprises a subset of the caller's private information having the type of requested data associated with the context;
- authenticate the caller, the telephony service, or both;
- and
- in response to authenticating the caller, the telephony service, or both, and in parallel with the call, provide the subset of the stored private data, via a data radio, to a data service.
A computer-implemented method, comprising:
- conducting, via a telephony radio, a call between a caller and a telephony service;
- identifying a context of the call;
- accessing a data store that provides an indication of a type of requested data associated with the context to identify a subset of stored private data associated with the context of the call, wherein the subset of stored private data comprises a subset of the caller's private information having the type of requested data associated with the context;
- authenticate the caller, the telephony service, or both;
- and
- in response to authenticating the caller, the telephony service, or both, and in parallel with the call, providing the subset of the stored private data, via a data radio, to a data service.
Dependencies are inferred from the claim text.