Methods and systems for information streaming to user interface

A system for information streaming to a user interface, the system comprising:

• communications computer circuitry to receive, at a networked contact center, a request to stream information to a user interface, the user interface being associated with the networked contact center and an agent to be contacted by others;
• information streaming circuitry to stream the requested information and to open a network connection between the user interface and a server of the networked contact center;
• the information streaming circuitry further to keep the network connection between the user interface and the server of the networked contact center open as a persistent network connection to the user interface and to receive the information, the information including one or more events associated with the networked contact center;
• and to terminate the persistent network connection after a predetermined period of time;
• and
• wherein the communications computer circuitry is to push the one or more events to the user interface via the persistent network connection to cause a change in the user interface without further network requests to the server from the user interface.

A non-transitory machine-readable medium including instructions which, when executed by a computing processor circuit, causes step to be carried out according to a method involving information streaming to a user device including a circuit-based data-communications user interface, the method comprising:

• in response to a network connection being established or opened between the user interface and a server of a networked contact center;
• receiving, at the networked contact center, a request to stream information to the user interface;
• keeping the network connection between the user interface and the server of the networked contact center open as a persistent network connection to the user interface;
• receiving the information, the information including one or more events associated with the networked contact center;
• and
• pushing the one or more events to the user interface via the persistent network connection, the one or more events resulting in a change in the user interface, wherein the change in the user interface enables an agent to perform direct manipulation of a graphical element provided by the user interface with capability to reject a communication from a particular customer without requiring further network action from the user interface.