Video voicemail recording system

A system, comprising:

• a private branch exchange configured to route a call to a number over a telephony service as a first service of a unified communications as a service (UCaaS) software platform from a calling device to an interactive voice response (IVR) system of a client device associated with the number responsive to the call going unanswered;
• and
• a server configured to:
• transmit a request to open a client application associated with the UCaaS software platform at the calling device responsive to a selection of an in-call option of the IVR system at the calling device;
• store a message associated with a second service of the UCaaS software platform and received from the calling device responsive to the request, wherein the client application enables a recording of the message at the calling device;
• and
• transmit a signal configured to end the call to the private branch exchange based on the storage of the message.

An apparatus, comprising:

• a memory;
• and
• a processor configured to execute instructions stored in the memory to:
• route a communication over a first communication modality of a unified communications as a service (UCaaS) software platform from a calling device to a client device;
• present options for selection at the calling device responsive to the communication going unanswered;
• cause a client application associated with the UCaaS software platform to open at the calling device based on a selection of one of the options at the calling device;
• store a message corresponding to a second communication modality of the UCaaS software platform and associated with the selected option from the calling device for later access by the client device, wherein the client application enables a recording of the message at the calling device;
• and
• cause the call to end based on the storage of the message.