Systems and methods for detecting fraudulent calls using virtual assistants

A system, comprising:

• one or more databases configured to store data associated with one or more fraudulent caller activities;
• a computing device configured to execute computer-executable instructions that cause a processor to:
• receive first audio data associated with a voicemail message from a first incoming communication of a first caller;
• compare the first audio data with a plurality of waveforms associated with the one or more fraudulent caller activities, wherein the plurality of waveforms is stored on the one or more databases;
• determine that the first caller is associated with at least a first one of the one or more fraudulent caller activities based on a comparison of the first audio data with the plurality of waveforms;
• and
• delete the voicemail message in response to determining that the first caller is associated with the at least the first one of the one or more fraudulent caller activities;
• receive second audio data associated with a second incoming communication of a second caller;
• receive a request to route the second incoming communication from the second caller to a virtual assistant application, wherein the virtual assistant application is configured to interact with the second caller and determine that the second caller is associated with the at least the first one or a second one of the one or more fraudulent caller activities based on identifying a sound waveform that corresponds to an automatic calling machine switching over to a live caller in response to the virtual assistant application interacting with the second caller;
• receive an indication from the virtual assistant application that the second caller is associated with the at least the first one or the second one of the one or more fraudulent caller activities;
• and
• forward the second incoming communication to another party in response to receiving the indication.

A non-transitory computer-readable medium comprising computer-executable instructions that, when executed, are configured to cause a processor to:

• receive first audio data associated with a voicemail message from a first incoming communication of a first caller;
• compare the first audio data with a plurality of waveforms associated with one or more fraudulent caller activities, wherein the plurality of waveforms is stored on one or more databases
• determine that the first caller is associated with at least a first one of the one or more fraudulent caller activities based on a comparison of the first audio data with the plurality of waveforms;
• and
• delete the voicemail message in response to determining that the first caller is associated with the at least the first one of the one or more fraudulent caller activities;
• receive second audio data associated with a second incoming communication of a second caller;
• receive a request to route the second incoming communication from the second caller to a virtual assistant application, wherein the virtual assistant application is configured to interact with the second caller and determine that the second caller is associated with the at least the first one or a second one of the one or more fraudulent caller activities based on identifying a sound waveform that corresponds to an automatic calling machine switching over to a live caller in response to the virtual assistant application interacting with the second caller;
• receive an indication from the virtual assistant application that the second caller is associated with the at least the first one or the second one of the one or more fraudulent caller activities;
• and
• forward the second incoming communication to another party in response to receiving the indication.