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US 11,538,128 B2Granted
User interface for fraud alert management
AssigneeVerint Americas Inc.
InventorsTim McCurry, Michael N. Mandato
Life of this patent
Estimating the term…
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AssigneeVerint Americas Inc.
InventorsTim McCurry, Michael N. Mandato
Estimating the term…
A user interface for a fraud detection application includes a visual display; a plurality of panes displayed on the visual display, each pane including an identifier corresponding to a communication received; a graphical representation of a threat risk associated with the identifier; a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors updated substantially continuously. The graphical representation may include a status bar indicative of a threat risk associated with the identifier, the threat risk provided by the fraud detection algorithm and based on a weighted score. Each pane may include additional information about the identifier, such as a number of accounts accessed or attempted to be accessed associated with the identifier; a number of days the identifier has been active; a type of channel associated with the identifier; and a number of communications initiated by the identifier over a predetermined period of time. A user may access further information by activating a portion of the visual display to access additional information related to the threat risk. The communication may be a phone call, a chat, a web interaction or the like.
A system for fraud detection for a call center system, the system comprising:
A non-transitory computer readable medium having stored thereon program instructions that, when executed by a processing system direct the processing system to:
A method of presenting information to a user of a fraud detection application in a call center, the method comprising:
Dependencies are inferred from the claim text.