Personal assistant for facilitating interaction routines

A device comprising:

• a processing system including at least one processor;
• and
• a computer-readable medium storing instructions which, when executed by the processing system, cause the processing system to perform operations, the operations comprising:
• learning an interaction routine conducted between a human user and a third party, wherein the interaction routine comprises a series of prompts of the third party and a series of responses of the human user to the series of prompts, wherein the series of prompts of the third party and the series of responses of the human user are collectively designed to identify desired information;
• and
• storing a template of the interaction routine based on the learning, wherein the template includes at least a portion of the series of prompts of the third party and the series of responses of the human user, wherein the template is available to be used to provide a response on behalf of the human user to at least one prompt that requires a response from the human user in a new instance of interaction routine with an automated system so that an involvement of the human user in the new instance of the interaction routine is minimized.