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US 11,537,908 B2Granted
Dynamic determination of agent knowledge
AssigneeHuman Dx, Ltd
InventorsJayanth Komarneni, Irving Lin
Life of this patent
Estimating the term…
Abstract
Provided are systems and methods for dynamically determining a discipline-specific knowledge value of an agent. In one example, the method may include receiving from an agent, via a computing device, a formulation of content that corresponds to an inquiry, determining a knowledge value for the agent based on one or more of the content and a property of the inquiry with respect to a dynamically defined solution to the inquiry, and storing the determined knowledge value of the agent within a storage device.
Claims21
A method comprising:
- displaying, via a server, an interactive display screen of a software application hosted by the server;
- sequentially revealing attributes from a set of attributes associated with an inquiry via the interactive display screen of the software application, wherein the server incorporates a period of time for a response via the interactive user interface after revealing an attribute of the set of attributes and before revealing a next attribute from the set of attributes;
- receiving, from a user computing device, a formulation of content that corresponds to the inquiry input via the interactive display screen of the software application;
- identifying how many additional attributes from the set of attributes were revealed to the user computing device by the software application before receiving the formulation of content from the user device;
- determining an accuracy of the formulation of content based on a comparison of the formulation of content to a defined response for the inquiry;
- determining a knowledge value for a user corresponding to the user device based on how many attributes from the set of attributes were revealed and the accuracy of the formulation of the content from the user;
- and
- storing the determined knowledge value of the user within a storage device.
5 more elements
Dependencies are inferred from the claim text.