Replicating data using a replication server of a multi-user system

A system of replicating data using a replication server, the system comprising:

• at least one processor;
• memory in electronic communication with the at least one processor;
• and
• instructions stored in the memory, the instructions being executable by the at least one processor to:
• store context data on the replication server, the context data related to interaction(s) of one or more user(s) with or via the multi-user system, the context data comprising first information and second information;
• receive, from a first one of a plurality of replication clients of the multi-user system, an update record corresponding to less than all of the stored context data, wherein the update record corresponds to a request from a user for technical support, wherein the first information is related to a configuration of a computing device of the user, and wherein the second information identifies a support technician;
• modify the first information based at least in part on the update record, thereby producing modified first information;
• modify the second information based at least in part on the update record, thereby producing modified second information;
• using the replication server, automatically determine a plurality of propagation records based at least in part on the update record, wherein the plurality of propagation records comprises:
• a first propagation record that includes the modified first information and omits the modified second information;
• and
• a second propagation record that includes the modified second information and omits the modified first information;
• transmit the first propagation record to a first propagation client;
• and
• transmit the second propagation record to a second propagation client.