Task delegation and cooperation for automated assistants

A device comprising:

• a processor of a centralized support center that is in communication with a plurality of automated assistants;
• and
• a computer-readable medium storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising:
• receiving a query indicating a task with which a user desires assistance;
• parsing the task into a plurality of sub-tasks including a first sub-task and a second sub-task;
• identifying a first automated assistant of the plurality of automated assistants that is capable of performing the first sub-task and a second automated assistant of the plurality of automated assistants that is capable of performing the second sub-task;
• and
• formulating a proposal for responding to the query, wherein the proposal comprises a sequence in which the plurality of sub-tasks is to be performed and a mapping that assigns the first sub-task to the first automated assistant and the second sub-task to the second automated assistant, wherein the formulating comprises:
• formulating a plurality of proposals for responding to the query, wherein the proposal is a selected one of the plurality of proposals that is determined to respond to the query while also satisfying a predefined constraint, wherein the predefined constraint is an incentive to utilize the first automated assistant, and the incentive is expressed in a bid by a provider of the first automated assistant.

A non-transitory computer-readable storage medium storing instructions which, when executed by a processor of a centralized support center that is in communication with a plurality of automated assistants, cause the processor to perform operations, the operations comprising:

• receiving a query indicating a task with which a user desires assistance;
• parsing the task into a plurality of sub-tasks including a first sub-task and a second sub-task;
• identifying a first automated assistant of the plurality of automated assistants that is capable of performing the first sub-task and a second automated assistant of the plurality of automated assistants that is capable of performing the second sub-task;
• and
• formulating a proposal for responding to the query, wherein the proposal comprises a sequence in which the plurality of sub-tasks is to be performed and a mapping that assigns the first sub-task to the first automated assistant and the second sub-task to the second automated assistant, wherein the formulating comprises:
• formulating a plurality of proposals for responding to the query, wherein the proposal is a selected one of the plurality of proposals that is determined to respond to the query while also satisfying a predefined constraint, wherein the predefined constraint is an incentive to utilize the first automated assistant, and the incentive is expressed in a bid by a provider of the first automated assistant.