Messaging system for organizations

A method comprising:

• displaying a messaging option for a first organization;
• receiving, on a user device, a selection of the messaging option;
• responsive to the selection, launching a user interface for a messaging application with at least a portion of first account information corresponding to the first organization in a text entry field of the user interface;
• receiving, on the user device, a request to send an initial message from a user to the first organization;
• displaying, in a message transcript of the user interface and following the request, the initial message from the user and an initial response from the first organization;
• and
• modifying, following the request and after sending the initial message from the user, a portion of the user interface that is separate from the message transcript that displays the initial message from the user to display, concurrently with the displayed initial message from the user, at least a portion of second account information corresponding to the first organization, wherein the portion of the second account information corresponding to the first organization was not displayed in the user interface prior to the modification.

A device comprising:

• a memory;
• and
• at least one processor configured to:
• display a messaging option for an organization;
• receive a selection of the messaging option;
• responsive to the selection, launch a user interface of a messaging application with at least a portion of first account information corresponding to the organization in a text entry field of the user interface;
• receive, on the device, a request to send an initial message from a user to the organization;
• and
• modify, following the request and after sending the initial message from the user, a portion of the user interface that is separate from a message transcript that displays the initial message from the user to display second account information corresponding to the organization, wherein the portion of the second account information corresponding to the organization was not displayed in the user interface prior to the modification.