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US 11,531,560 B2Granted
System and method for maintaining synchronization between an enterprise system and a remote service support portal
AssigneeNCR Corporation
InventorsChario Bardoquillo Maxilom, Clem Paradero Pepito, Stanley Reginald Sanchez, III
Life of this patent
Estimating the term…
Abstract
An agent and a configuration interface permit custom-level customizations for synchronizing a replica of an enterprise system over a network connection with a replicator. The replicator produces the replica as a Virtual Machine (VM) that is maintained on a portal server that is remote from an enterprise server that hosts the enterprise system.
Claims18
A method for maintaining synchronization between an enterprise system and a remote service support portal, comprising:
- providing executable instructions to a processor of a server from a non-transitory computer-readable storage medium, causing the processor to perform operations comprising:
- providing a configuration interface to a support person;
- receiving custom-data synchronization selections for the enterprise system from the configuration interface operated by the support person;
- sending replica data for the enterprise system that comports with the custom-data synchronization selections to the remote service support portal over a network connection, wherein sending further includes sending the replica data that comports with the custom-data synchronization selections as an accurate view of the enterprise system by identifying data assets comprised in a processing environment of the enterprise system but is not a true view of the processing environment because at least some of the data assets are comprised of dummy or faked data, and wherein sending further includes sending the replica data as image data for the processing environment of the enterprise system and including in the image data customizations of the data assets provided within the processing environment that comports with the custom-data synchronization selections;
- and
- maintaining synchronization between the enterprise system with the remote service support portal during operation of the enterprise system within a Virtual Machine (VM) instance managed by the remote service support portal, wherein maintaining further includes maintaining synchronization between the enterprise system and multiple different VM instances managed by the remote service support portal, each multiple different VM instance comprises a different degree or a different level of sharing of the data assets with different dummy or different faked data corresponding to select portions of the data assets that are not being shared.
3 more elements
A method for maintaining synchronization between a processing environment of an enterprise system and virtual machine (VM) replicas, comprising:
- providing executable instructions to a processor of a network portal server from a non-transitory computer-readable storage medium, causing the processor to perform operations comprising:
- receiving selective image data from an enterprise server for a processing environment of the enterprise system provided on the enterprise server, wherein receiving further includes receiving the selective image data as system and environmental settings and data that mirror the processing environment and as selective data asset data that does not mirror the processing environment;
- creating a VM replica for the processing environment of the enterprise system based on the selective image data, wherein creating further includes creating the VM replica as an accurate view of the processing environment for the enterprise system that identifies data assets for the processing environment but not a true view of the processing environment because at least some of the data assets of the VM replica is comprised of dummy or faked data;
- and
- maintaining synchronization between the processing environment of the enterprise system and the VM replica in the network portal server based on operational data provided from the enterprise server during operation of the enterprise system, wherein maintaining further includes maintaining synchronization between the processing environment and multiple instances of additional VM replicas, each instance comprises a different degree or a different level of sharing of the data assets with different dummy or different faked data corresponding to select portions of the data assets that are not being shared.
2 more elements
A system for maintaining synchronization between an enterprise system and a network portal server, comprising:
- an enterprise server comprising an enterprise server processor and an enterprise non-transitory computer-readable storage medium comprising enterprise executable instructions;
- the network portal server comprising a portal processor and a portal non-transitory computer-readable storage medium comprising portal executable instructions;
- the enterprise executable instructions executed by the enterprise processor from the enterprise non-transitory computer-readable storage medium causing the enterprise processor to perform first operations comprising:
- receiving selective configurations for data assets of the enterprise system;
- sending image data for a processing environment hosted in the enterprise server that comports with the selective configurations to the network portal server, wherein the image data comprises an accurate view of data assets for the processing environment but not a true view of the processing environment because at least some of the data assets in the image data are comprised of dummy or faked data in the image data based on the selective configurations, wherein the image data includes customizations of the data assets provided within the processing environment;
- and
- sending operational data during operation of the enterprise system within the processing environment to the network portal server to maintain synchronization between the enterprise system and the network portal server;
- and
- the portal executable instructions executed by the portal processor from the portal non-transitory computer-readable storage medium causing the portal processor to perform second operations comprising:
- receiving the image data from the enterprise server for the processing environment of the enterprise system, wherein receiving includes receiving selective image data as system and environmental settings and data that mirror the processing environment and as selective data asset data that does not mirror the processing environment;
- creating a virtual machine (VM) replica from the image data received from the enterprise server;
- maintaining synchronization within the VM replica to the enterprise system based on the operational data received from the enterprise server;
- and
- maintaining synchronization between the processing environment and multiple different VM replica instances managed by the portal executable instructions each multiple different VM replica instance comprises a different degree or a different level of sharing of the data assets with different dummy or different faked data corresponding to select portions of the data assets that are not being shared.
11 more elements
Dependencies are inferred from the claim text.