Method, system, and computer program product for accessing data about a caller from multiple data sources in real time

A system for accessing data about a caller from multiple data sources in real-time, the system comprising:

• a computer aided dispatch system;
• a logging system;
• a public safety data router (PSDR) programmed and/or configured to:
• connect to a cloud-based repository, wherein a connection between the PSDR and the cloud-based repository is executed through a public safety agency network;
• request, through the public safety agency network, configuration data from a cloud-based management platform of the cloud-based repository;
• receive the configuration data from the cloud-based management platform;
• configure, based on the configuration data, communication settings of the PSDR to allow the PSDR to freely download data from and upload data to the cloud-based repository;
• after configuration of the communication settings of the PSDR, communicatively connect with call handling equipment;
• and
• in response to a communication being initiated by the caller, and in real-time with the communication being processed by the call handling equipment:
• request initial information from an automatic location information (ALI) modem, causing the ALI modem to access the initial information from a location information database separate from the cloud-based repository;
• receive the initial information from the ALI modem;
• reconfigure the initial information from an inbound format to a different outbound format to produce reconfigured information, such that the reconfigured information is readable to the call handling equipment;
• in response to the ALI modem receiving the initial information from the location information database and the PSDR receiving the initial information from the ALI modem, communicate the reconfigured information to the call handling equipment;
• request additional information from the cloud-based repository;
• receive the additional information from the cloud-based repository;
• communicate the additional information to at least one of the call handling equipment, the computer aided dispatch system, and the logging system;
• and
• input data to the logging system from at least one of the call handling equipment, the computer aided dispatch system, and the cloud-based repository;
• the cloud-based repository programmed and/or configured to communicate with a third party alarm monitoring system and a plurality of PSDRs comprising the PSDR;
• and
• a call handling system programmed and/or configured to communicate caller information from a communication device of the caller to the PSDR.

A computer program product for accessing data about a caller from multiple data sources in real-time, the computer program product storing program instructions configured to cause at least one processor of a public safety data router (PSDR) to:

• connect to a cloud-based repository, wherein a connection between the PSDR and the cloud-based repository is executed through a public safety agency network;
• request, through the public safety agency network, configuration data from a cloud-based management platform of the cloud-based repository;
• receive the configuration data from the cloud-based management platform;
• configure, based on the configuration data, communication settings of the PSDR to allow the PSDR to freely download data from and upload data to the cloud-based repository;
• after configuration of the communication settings of the PSDR:
• (a.) communicatively connect with call handling equipment;
• and
• in response to a communication being initiated by the caller, and in real-time with the communication being processed by the call handling equipment:
• b.) receive caller data comprising a unique caller identifier associated with the caller from the call handling equipment;
• c.) communicate, based on the unique caller identifier, a request for initial information to a location information database and/or an additional data repository, separate from the cloud-based repository;
• d.) receive the initial information;
• e.) reconfigure the initial information from an inbound format to a different outbound format to produce reconfigured information, such that the reconfigured information is readable by at least one of the call handling equipment, a computer aided dispatch system, and a public safety information management system;
• f.) communicate the reconfigured information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system;
• g.) communicate, based on an index or search criteria, a request for additional information to the cloud-based repository;
• h.) receive the additional information from the cloud-based repository;
• and
• i.) communicate the additional information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system for display to a user.