Presentation of communications

A method to present communications, the method comprising:

• obtaining a communication that includes audio;
• directing the audio of the communication to a transcription system, the transcription system configured to generate text that is a transcription of the audio in real-time;
• obtaining the text from the transcription system;
• determining a buffer length based on a time difference between directing the audio to the transcription system and obtaining the text from the transcription system;
• buffering the audio based on the time difference;
• and
• providing the text and the buffered audio for presentation such that during the presentation the text as presented is substantially aligned with the buffered audio during real-time presentation of the text and the buffered audio.

One or more non-transitory computer-readable media configured to store one or more instructions that when executed by one or more processors cause a system to perform operations, the operations comprising:

• obtain a communication that includes audio;
• direct the audio of the communication to a transcription system, the transcription system configured to generate text that is a transcription of the audio in real-time;
• obtain the text from the transcription system;
• determine a buffer length based on a time difference between directing the audio to the transcription system and obtaining the text from the transcription system;
• buffer the audio based on the time difference;
• and
• provide the text and the buffered audio for presentation such that during the presentation the text as presented is substantially aligned with the buffered audio during real-time presentation of the text and the buffered audio.