Cloud integration to desktop-based emergency service applications

A computer system comprising a processor and a memory, the computer system configured to execute a desktop agent comprising:

• a web-application interface configured to receive an application launch request for an emergency service application from a web-based application executing in a browser,
• the emergency service application comprising a plurality of application communication ports, each application communication port associated with a respective one of a plurality of emergency service types;
• an agent communication port configured to:
• select one of the plurality of application communication ports based on an emergency service type indicated by the application launch request,
• transmit a launch message to the selected application communication port, and
• receive, from the selected application communication port, information collected by the emergency service application, the information collected by the emergency service application responsive to the launch message.

A non-transitory computer readable storage medium storing instructions that, when executed by a processor, cause the processor to:

• receive an application launch request for an emergency service application, wherein:
• the emergency service application comprises a plurality of application communication ports, each application communication port associated with a respective one of a plurality of emergency service types, and
• the application launch request comprises data indicating one of the plurality of emergency service types;
• identify one of the plurality of application communication ports based on the application launch request;
• generate a launch message for the emergency service application to launch the emergency service application;
• transmit the launch message to the identified application communication port;
• and
• receive, from the identified application communication port, information collected by the emergency service application.