Method, apparatus, and system for conflict detection and resolution for competing intent classifiers in modular conversation system

A computer program product stored in a computer readable storage medium, comprising computer instructions that, when executed by an information handling system, causes the system to resolve training data conflicts by performing actions comprising:

• retrieving, by the system, first and second independent training data sets corresponding, respectively, to first and second independently trained classifiers, each training data set comprising a plurality of intents and end-user utterances for use in training one or more classifiers to recognize a corresponding intent from one or more of the end-user utterances;
• providing, by the system, a first end-user utterance test data associated with a first intent to the one or more classifiers to select an output intent generated by the one or more classifiers;
• identifying, by the system, a first conflict when the first intent associated with the first end-user utterance test data does not match the output intent;
• and
• automatically generating, by the system, one or more conflict resolution recommendations for display and selection by an end user to resolve the first conflict by displaying a user-actuable mechanism for turning off and not deleting one or more of the plurality of intents to resolve the first conflict.

A computer program product stored in a computer readable storage medium, comprising computer instructions that, when executed by an information handling system capable of answering questions, causes the system to resolve discrepancies between classifiers by performing actions comprising:

• receiving, by the system, content comprising a plurality of intents for analysis by a system;
• analyzing, the system, the content to determine a first classifier and a second classifier different from the first classifier for processing the content;
• identifying a discrepancy between the first classifier and the second classifier for processing the content;
• providing an adaptable algorithm for resolving the discrepancy;
• and
• automatically generating, by the system, one or more conflict resolution recommendations for display and selection by an end user to resolve the discrepancy by displaying a user-actuable mechanism for turning off and not deleting one or more of the plurality of intents to resolve the discrepancy.