Predictive answers based on context modeling
AssigneeIntercom, Inc.
InventorsFergal Reid, Mario Kostelac, Kevin McNally
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Abstract
A system and a method of displaying a predictive answer in a conversation window within a webpage, are described. The method includes displaying the conversation window and presenting the predictive answer within the conversation window prior to receiving an entry of a character in a character entry field of the conversation window. The predictive answer is determined based on a current context of a device displaying the webpage. The current context is at least partly defined by a Uniform Resources Locator (URL) of the webpage, and a URL shape of the URL is mapped to the predictive answer in a context model.
Claims16
A method, comprising:
- displaying, on a display of a device, a conversation window within a web page, wherein the conversation window has a character entry field;
- receiving, by one or more processors of the device, a predictive answer, wherein the predictive answer includes a predicted inquiry of a user based on a Uniform Resource Locator (URL) shape of a URL of the webpage;
- and
- displaying, on the display, the predictive answer in the conversation window prior to receiving entry of a character in the character entry field.
A method, comprising:
- receiving, by one or more processors, data defining a Uniform Resource Locator (URL) shape of a URL of a webpage being displayed on a display of a device;
- determining, by the one or more processors based on the URL shape of the URL of the webpage, a predictive answer including a predicted inquiry of a user;
- and
- sending, by the one or more processors, the predictive answer for display on the device in a conversation window within the web page prior to receiving entry of a character in a character entry field of the conversation window.
A computer-implemented method, comprising:
- displaying, on a display of a device in a computer system, a conversation window within a web page, wherein the conversation window has a character entry field;
- determining, by one or more processors of the computer system, whether a Uniform Resource Locator (URL) shape of a URL of the webpage matches a predetermined URL shape;
- determining, by the one or more processors of the computer system, in response to the URL shape matching the predetermined URL shape, a predictive answer including a predicted inquiry of a user, wherein the predictive answer is mapped to the predetermined URL shape in a context model stored in a memory of the computer system;
- and
- displaying, on the display of the device in the computer system, the predictive answer in the conversation window prior to receiving entry of a character in the character entry field.
Dependencies are inferred from the claim text.