Responder oversight system for an autonomous vehicle

A method, comprising:

• detecting an unexpected event related to an autonomous vehicle from sensor data received from at least one vehicle sensor of the autonomous vehicle, wherein the unexpected event comprises at least one of an accident, an inspection, and a report request related to the autonomous vehicle;
• receiving a message from an electronic device associated with a user, wherein:
• the user is authenticated by verifying login credentials associated with the user on an application on the electronic device;
• the message comprises a request to access particular information regarding the autonomous vehicle;
• and
• the message further comprises location data of the user;
• determining whether the location data of the user matches location coordinates of the autonomous vehicle;
• in response to determining that the location data of the user matches the location coordinates of the autonomous vehicle, associating the autonomous vehicle with the user;
• generating a ticket for the unexpected event to record events that will be carried out to address the unexpected event;
• establishing a communication path between the user and a remote operator using the electronic device;
• communicating the particular information related to the autonomous vehicle to the electronic device via the communication path;
• receiving a request from the user to provide assistance to address the unexpected event;
• providing instructions to the remote operator to forward to the user to address the unexpected event;
• determining whether the unexpected event is addressed;
• and
• in response to determining that the unexpected event is addressed, closing the ticket.

A computer program comprising executable instructions stored in a non-transitory computer-readable medium that when executed by one or more processors causes the one or more processors to:

• detect an unexpected event related to an autonomous vehicle from sensor data received from at least one vehicle sensor of the autonomous vehicle, wherein the unexpected event comprises at least one of an accident, an inspection, and a report request related to the autonomous vehicle;
• receive a message from an electronic device associated with a user, wherein:
• the user is authenticated by verifying login credentials associated with the user on an application on the electronic device;
• the message comprises a request to access particular information regarding the autonomous vehicle;
• and
• the message further comprises location data of the user;
• determine whether the location data of the user matches the location coordinates of the autonomous vehicle;
• in response to determining that the location data of the user matches location coordinates of the autonomous vehicle, associate the autonomous vehicle with the user;
• generate a ticket for the unexpected event to record events that will be carried out to address the unexpected event;
• establish a communication path between the user and a remote operator using the electronic device;
• communicate the particular information related to the autonomous vehicle to the electronic device via the communication path;
• receive a request from the user to provide assistance to address the unexpected event;
• provide instructions to the remote operator to forward to the user to address the unexpected event;
• determine whether the unexpected event is addressed;
• and
• in response to determining that the unexpected event is addressed, close the ticket.