Help information display system, help information display method, and help information display program

A help information display system that displays help information for supporting an operation of a user on a display device of a user terminal operated by the user, comprising:

• a help information memory that stores the help information, information of a work screen associated with the help information, and a priority relevant to a display order of the help information,
• a log memory that stores a user log including the operation performed by the user and information relevant to the operation;
• a log counting database that stores a counting data obtained by counting the user log stored in the log memory for each user;
• and
• a processor that displays a help screen on the display device including the help information stored and associated with the work screen, based on the work screen displayed on the display device when the processor receives the operation of the user,
• wherein
• the log memory stores the user log including screen identification information for identifying the work screen on which the user has performed the operation and help information identification information for identifying the help information corresponding to the screen identification information,
• the log counting database stores the counting data obtained by counting a number of times each help information has been viewed by the user for each work screen, and
• the processor:
• determines the priority relevant to the display order of the help information based on the counting data obtained by counting the number of times each of the help information has been viewed and stored in the log counting database, a learning result obtained by learning a help operation history of the user from the user log stored in the log memory, and a number of views of the help information in companies in a group by grouping companies of the same size as a company of the user;
• updates the priority stored in the help information memory with the determined priority;
• acquires the screen identification information of the work screen displayed on the display device upon receipt of the operation of the user for displaying the help information;
• and
• displays, according to the priority, the help information identified by the help information identification information stored in the help information memory corresponding to the screen identification information.