Method and apparatus for handling callback of a public-safety officer
AssigneeMotorola Solutions, Inc.
InventorsFrancesca Schuler, Nadeem Z Kureishy, Vidya Sagar Pitta Eswara Chandra, Brian J Frommelt, Kylene Tanner
Life of this patent
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Abstract
A method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a target identifier number identifying a target of the call. An incident identifier is then received from the calling party. A current workflow point is determined for the identified incident, and the call is routed to an appropriate person based on the workflow point for the identified incident.
Claims15
A method for routing calls to an officer, the method comprising the steps of:
- receiving a call from an individual, the call comprising a target phone number, wherein the target phone number comprises a phone number that is assigned exclusively to a first officer's device at a first time period;
- receiving a case identifier from the individual, the case identifier identifying a particular public-safety incident;
- and
- determining an officer to route the call to based on the case identifier and the target phone number.
An apparatus for routing calls to an officer, the apparatus comprising:
- a network interface configured to a receiving a call from an individual, the call comprising a target phone number, wherein the target phone number comprises a phone number that is assigned exclusively to a first officer's device at a first time period;
- logic circuitry configured to:
- receive the target phone number from the network interface;
- prompt the individual for a case identifier;
- receive a case identifier from the individual, the case identifier identifying a particular public-safety incident;
- and
- determine an officer to route the call to based on the case identifier and the target phone number.
Dependencies are inferred from the claim text.