# US 11,403,933 B2 · Systems and methods for implementing and using a proximity dashboard > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 11,403,933 B2 - Document ID: US11403933B2 - Status: Granted - Kind: B2 - Application number: 16/848,628 - Filed: 2020-04-14 - Published: 2020-11-12 - Granted: 2022-08-02 - Earliest claimed: 2019-05-06 - Assignees: Teleperformance SE - Applicants: Teleperformance SE - Inventors: Lyle Hardy; Evan Davis - Web page: https://patentgrep.com/patent/US11403933B2 ## CPC - G08B 21/18: Status alarms (G08B21/02 takes precedence) - G06F 11/3013: {where the computing system is an embedded system, i.e. a combination of hardware and software dedicated to perform a certain function in mobile devices, printers, automotive or aircraft systems (testing or monitoring of control systems or parts thereof G05B23/02)} - G06F 11/3055: {Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available (error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction of the data by redundancy in operations G06F11/14; error detection or correction by redundancy in hardware G06F11/16)} - G06F 11/325: {by lamps or LED's} - G06F 11/328: {Computer systems status display (G06F11/327 takes precedence)} - G06F 11/3438: {monitoring of user actions (tracking the activity of the user H04L67/535)} - G08B 5/36: using visible light sources - G06Q 30/016: After-sales - H04M 3/5175: {Call or contact centers supervision arrangements} - G08B: SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract In various embodiments, an electronic device includes an electrical and physical interface operable to be coupled to a port of a computer system that includes a processor. The electronic device also includes a casing housing the interface. In addition, the electronic device includes a circuit board including circuitry housed within the casing. The circuitry receives control signals from the computer system over the interface and controls an illumination element. The illumination element is disposed on the casing and is operable to produce a color that corresponds to a real-time status associated with the computer system. The real-time status is determined by the processor and information read by the processor from the computer system. Moreover, the electronic device includes a beacon technology system housed within the casing. The beacon technology system is operable to communicate with a beacon technology system externally located to the electronic device. The beacon technology system is operable to trigger an automatic process when detected. ## Claims ### Claim 1 An electronic device comprising: an electrical and physical interface operable to be coupled to a port of a computer system, wherein said computer system comprises a processor; a casing housing said interface, wherein said casing of said electronic device is separate from said computer system; a circuit board comprising circuitry housed within said casing, wherein said circuitry receives control signals from the computer system over the interface and controls an illumination element; the illumination element disposed on the casing and operable to produce a color that corresponds to a real-time status associated with said computer system, wherein said real-time status is determined by said processor and information read by said processor from said computer system; and a proximity beacon technology system housed within said casing, wherein said proximity beacon technology system operable to communicate with a second proximity beacon technology system externally located to said electronic device, said proximity beacon technology system operable to trigger an automatic process when detected; wherein said second proximity beacon technology system is housed within a second electronic device that performs said automatic process, wherein said second electronic device operable to display its location in relation to a layout of a contact center. ### Claim 2 (depends on 1) The electronic device of claim 1 wherein said proximity beacon technology system comprises Bluetooth Proximity Beacon technology. ### Claim 3 (depends on 1) The electronic device of claim 1 wherein said second electronic device comprising: a processor; and a memory device coupled to said processor of said second electronic device. ### Claim 4 (depends on 1) The electronic device of claim 1 wherein said second electronic device comprises a tablet computing device. ### Claim 5 (depends on 1) The electronic device of claim 1 wherein said second electronic device comprises a smartphone computing device. ### Claim 6 (depends on 1) The electronic device of claim 1 wherein said second electronic device comprises a computing device. ### Claim 7 (depends on 1) The electronic device of claim 1 wherein said real-time status represents a characteristic of an agent using said computer system. ### Claim 8 A method of automatically retrieving information among a supervisor and a plurality of agents, wherein said supervisor has associated therewith a supervisor computer system comprising a proximity beacon technology system and wherein each agent has associated therewith an agent computer system and an electronic device, wherein the electronic device comprising: an electrical and physical interface operable to be coupled to a port of the agent computer system; a casing housing said interface; a circuit board comprising circuitry housed within said casing, wherein said circuitry receives control signals from the agent computer system over the interface and controls an illumination element; the illumination element disposed on the casing and operable to produce a color that corresponds to a real-time status associated with said agent computer system, wherein said real-time status is determined by a processor of said agent computer system and information read by said processor from said agent computer system; and a proximity beacon technology system housed within said casing, wherein said proximity beacon technology system operable to communicate with said proximity beacon technology system of the supervisor computer system, wherein said casing of said electronic device is separate from said agent computer system, the method comprising: said supervisor computer system displaying its location in relation to a layout of a contact center; said supervisor computer system utilizing said proximity beacon technology system to communicate with any electronic devices respectively coupled to said agent computer systems that are in proximity of detection by said proximity beacon technology system of said supervisor computer system; and if any electronic devices respectively are detected in proximity to said supervisor computer system, said supervisor computer system displaying details of said agents associated with each of the detected electronic devices. ### Claim 9 (depends on 8) The method of claim 8 wherein said proximity beacon technology system of said the electronic device comprises Bluetooth Proximity Beacon technology. ### Claim 10 (depends on 8) The method of claim 8 wherein said supervisor computer system comprising: a processor; and a memory device coupled to said processor of said supervisor computer system. ### Claim 11 (depends on 8) The method of claim 8 wherein said displaying details of said agents associated with each of the detected electronic devices comprises ranking said agents based on proximity signal strength of their corresponding detected electronic devices. ### Claim 12 (depends on 8) The method of claim 8 wherein said supervisor computer system comprises a tablet computing device. ### Claim 13 (depends on 8) The method of claim 8 wherein said supervisor computer system comprises a smartphone computing device. ### Claim 14 (depends on 8) The method of claim 8 wherein said displaying details comprises displaying a graphical user interface of details of said agents associated with each of the detected electronic devices respectively. ### Claim 15 A method of automatically outputting contact center data from a portable computer system to a proximity enabled television, wherein said portable computer system and said proximity enabled television each comprising a proximity beacon technology system and each operable to communicate wirelessly, wherein said portable computer system comprising a processor and a memory device coupled to said processor, the method comprising: said portable computer system utilizing its proximity beacon technology system to communicate with said proximity enabled television when in proximity of detection by said proximity beacon technology system of said proximity enabled television; and if said proximity enabled television is detected in proximity to said portable computer system, said portable computer system automatically outputting said contact center data to said proximity enabled television; and said proximity enabled television receiving said contact center data from said portable computer system and displaying a graphical user interface comprising at least a portion of said received contact center data, wherein said contact center data comprises performance numbers associated with an agent of a contact center. ### Claim 16 (depends on 15) The method of claim 15 wherein said contact center data further comprises statistics associated with a plurality of agents an agent of said contact center. ### Claim 17 (depends on 15) The method of claim 15 wherein said contact center data further comprises sales numbers of an agent of said contact center. ### Claim 18 (depends on 15) The method of claim 15 wherein said portable computer system comprises a tablet computing device. ### Claim 19 (depends on 15) The method of claim 15 wherein said portable computer system comprises a smartphone computing device. ### Claim 20 (depends on 15) The method of claim 15 wherein said proximity beacon technology system of said proximity enabled television comprises Bluetooth Proximity Beacon technology.