Information processing device, control method thereof, and control program

A control method of an information processing system including storage storing, by associating, information of a plurality of operators, current operations work histories, and an operation link table, wherein the operation link table indicates connections of respective operations, the control method comprising:

• receiving a detection notification of an anomaly;
• determining, based on the work histories, a first operator who is intended to respond to the anomaly, from among the information of the plurality of operators stored in the storage;
• determining an interrupted operation based on the operation link table and carrying out an assignment of a new operation cluster to a second operator who had been engaged in the interrupted operation, wherein the interrupted operation is an operation that could not be advanced due to the occurrence of the anomaly;
• identifying an unfulfilled operation which has arisen due to the first operator responding to the anomaly;
• and
• determining an operator who is intended to respond to the unfulfilled operation, based on the current operations of each of the operators stored in the storage.

A non-transitory computer-readable recording medium on which a control program of an information processing system including storage storing, by associating, information of a plurality of operators, current operations and work histories is recorded, and an operation link table, wherein the operation link table indicates connections of respective operations, the control program causing a computer of the information processing system to execute:

• receiving a detection notification of an anomaly;
• determining, based on the work histories, a first operator who is intended to respond to the anomaly, from among the information of the plurality of operators stored in the storage;
• determining an interrupted operation based on the operation link table and carrying out an assignment of a new operation cluster to a second operator who had been engaged in the interrupted operation, wherein the interrupted operation is an operation that could not be advanced due to the occurrence of the anomaly;
• identifying an unfulfilled operation which has arisen due to the first operator responding to the anomaly;
• and
• determining an operator who is intended to respond to the unfulfilled operation, based on the current operations of each of the operators stored in the storage.