Systems and methods for parallel recording of events on a screen of a computer

A system for parallel recording of events on a screen of a computer, comprising:

• a computer having a processor and memory, and
• one or more code sets stored in the memory and executed by the processor, which configure the processor to:
• receive from a server communicating with the computer over a communication network, a plurality of start recording requests to start recording the events on the screen, wherein each start recording request has an associated interaction identifier identifying an interaction of a plurality of interactions;
• capture the events on the screen in a series of one or more video fragment files until a stop recording request with a corresponding associated interaction identifier has been received from the server for each of the plurality of start recording requests;
• update for each video fragment file, a metadata manifest with information about each interaction having events captured in the given video fragment file;
• and
• send each of the one or more video fragment files, along with the updated metadata manifest, over the communication network to the server as each video fragment file is completed;
• wherein each video fragment file is forked to one or more interaction files on the server based on the updated metadata manifest, each interaction file being associated with a different interaction;
• and
• wherein, upon receipt by the processor of a stop recording request for the given interaction, the video fragment files in the associated video interaction file are merged into a single video recording file.

A method for parallel recording of events on a screen of a computer, performed on a server in communication over a communication network with a processor of the computer, the processor configured to execute code for recording the events on the screen of the computer, the method comprising:

• sending from the server to the processor over the communication network, a plurality of start recording requests to start recording the events on the screen, wherein each start recording request has an associated interaction identifier identifying an interaction of a plurality of interactions;
• wherein the processor is configured to capture the events on the screen in a series of one or more video fragment files until a stop recording request with a corresponding associated interaction identifier has been received from the server for each of the plurality of start recording requests;
• and
• wherein the processor is configured to update, for each video fragment file, a metadata manifest with information about each interaction having events captured in the given video fragment file;
• receiving, by the server, each of the one or more video fragment files, along with the updated metadata manifest, over the communication network from the processor as each video fragment file is completed;
• forking, by the server, each video fragment file to one or more interaction files on the server based on the updated metadata manifest, each interaction file being associated with a different interaction;
• and
• upon receipt by the processor of a stop recording request for the given interaction, merging by the server the video fragment files in the associated video interaction file into a single video recording file.