Method, device, and program product for managing computer system

An electronic device, comprising:

• at least one processor;
• a volatile memory;
• and
• a memory coupled to the at least one processor, wherein the memory has instructions stored therein which, when executed by the at least one processor, cause the device to execute a method for managing a computer system, the method comprising:
• receiving a service request for the computer system, the service request describing an operation state of the computer system;
• respectively determining similarities between the service request and multiple historical service requests performed for the computer system, the multiple historical service requests respectively describing multiple historical operation states of the computer system;
• and
• determining, in response to determining that a similarity between the service request and a historical service request among the multiple historical service requests satisfies a predetermined similarity condition, a solution for processing the service request based on a pairing of the service request with the historical service request and a historical solution for processing the historical service request;
• wherein the service request comprises a text description of the operation state, and determining the similarity between the service request and a given one of the multiple historical service requests comprises:
• respectively determining multiple hashes of multiple text segments in the text description of the operation state;
• and
• utilizing the multiple hashes to determine the similarity between the service request and the historical service request.

A computer program product that is tangibly stored on a non-transitory computer-readable medium and comprises machine-executable instructions, wherein the machine-executable instructions are used to perform a method for managing a computer system, the method comprising:

• receiving a service request for the computer system, the service request describing an operation state of the computer system;
• respectively determining similarities between the service request and multiple historical service requests performed for the computer system, the multiple historical service requests respectively describing multiple historical operation states of the computer system;
• and
• determining, in response to determining that a similarity between the service request and a historical service request among the multiple historical service requests satisfies a predetermined similarity condition, a solution for processing the service request based on a pairing of the service request with the historical service request and a historical solution for processing the historical service request;
• wherein the service request comprises a text description of the operation state, and determining the similarity between the service request and a given one of the multiple historical service requests comprises:
• respectively determining multiple hashes of multiple text segments in the text description of the operation state;
• and
• utilizing the multiple hashes to determine the similarity between the service request and the historical service request.