Method and system for providing resiliency in interaction servicing across data centers

A method for providing resiliency in a telephony communication system, the method being implemented by at least one processor, the method comprising:

• obtaining, by the at least one processor, a plurality of resources that are available in a first data center;
• receiving, by the at least one processor from a client, a request for accessing a first resource from among the plurality of resources;
• transmitting, by the at least one processor to the client, a first Uniform Resource Locator (URL) that includes information for facilitating a client access to the first resource in the first data center;
• when the first resource becomes unavailable in the first data center and available in a second data center, transmitting, by the at least one processor to the second data center, a subscribe message for facilitating a client access to the first resource in the second data center;
• and
• when the client access to the first resource becomes available in at least one from among the first data center and the second data center, transmitting, by the at least one processor to the client, a second URL that includes information for facilitating the client access to the first resource in the available at least one from among the first data center and the second data center.