Customized call model generation and analytics using a high-level programming interface

A method for enabling data communications on behalf of a plurality of endpoint devices respectively associated with accounts of a plurality of different client entities, the method comprising:

• using a single unified server, including at least one data analytics server and at least one data communications server, to integrate communication routing control and data analytics for providing a combined contact-center and unified-communication set of data communication services, and to:
• interface with remotely-situated client entities using a first programming language that relates to communications protocol between a data communications server and data sources;
• and
• receive, from each of the plurality of different client entities and via the communications protocol, programming instructions that correspond to a second programming language, wherein the second programming language is compatible with and different than the first programming language, and further to receive inbound communications associated with one or more of the different client entities;
• and
• providing, via said at least one data analytics server, dynamic instructions on how said at least one data communications server is to route or process certain of the received inbound communications based on content of:
• the received programming instructions, and at least one of the inbound communications and an object specified by a client entity.