US 11,386,153 B1Granted

Flexible tagging and searching system

AssigneeAmazon Technologies, Inc.

InventorsJoseph James Greene, Daniel Larkin, Christopher Richard Kruse, Jason A Rhoads, Lance Dayton Byrd, Da Wang, Matthew Mitgang, Ruchi Jiwrajka

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Abstract

A flexible tagging and searching system can be configured to associate tags with the input data to enable a search of the input data. The flexible tagging and searching system can receive user data and determine an identifier associated with the user data. The system can compare the identifier with other identifiers to determine that the identifier is unique. After determining that the identifier is unique, the system can associate a critical tag with the user data and store the critical tag in a database. Then the system can associate a non-critical tag with the user data. In some instances, the system can return query results such as a set of tag data and/or a set of data items.

Claims20

Dependent claims

A system comprising:

one or more processors;
and
one or more computer readable media storing computer executable instructions that, when executed, cause the one or more processors to perform operations comprising:
receiving, from a data source of a plurality of data sources, JavaScript Object Notation (JSON) encoded input data;
determining, based on the JSON encoded input data, a data identifier that associates the JSON encoded input data with a user case;
comparing the data identifier to a plurality of data identifiers stored in a user data database;
determining, based on comparing the data identifier to the plurality of data identifiers, that the data identifier is unique;
determining a computational resources consumption amount to associate a plurality of critical tags and a plurality of non-critical tags with the JSON encoded input data;
comparing the computational resources consumption amount to a computational resources consumption threshold;
determining, based at least in part on the computational resources consumption amount failing to meet or exceed the computational resources consumption threshold, a schedule for associating the plurality of critical tags or the plurality of non-critical tags with the JSON encoded input data;
associating, prior to associating the plurality of non-critical tags with the JSON encoded input data, based on the schedule, and based on determining that the data identifier is unique, a critical tag of the plurality of critical tags with the JSON encoded input data, wherein the critical tag indicates that the JSON encoded input data satisfies a data threshold for further processing, wherein a portion of the JSON encoded input data determined to be defective is discarded and not tagged, and further wherein the plurality of critical tags comprise:
a first support department tag associated with a first region indicating that a first support department associated with the first region is authorized to manage the user case;
or
a second support department tag associated with a second region indicating that a second support department associated with the second region is authorized to manage the user case;
storing, in a key value database, the critical tag;
and
associating, after associating the critical tag with the JSON encoded input data, a non-critical tag of the plurality of non-critical tags with the JSON encoded input data, the plurality of non-critical tags comprising:
a priority tag indicating a priority associated with the user case;
or
a support experience tag indicating an experience level associated with at least one of the first support department or the second support department.

17 more elements

A method comprising:

determining encoded input data;
determining, based at least in part on the encoded input data, a data identifier that associates the encoded input data with a user activity data of a set of user activity data;
comparing the data identifier to a set of data identifiers, wherein an individual data identifier of the set of data identifiers uniquely identifies an individual user activity data of the set of user activity data;
determining, based at least in part on comparing the data identifier to the set of data identifiers, that the data identifier is unique;
determining a computational resources consumption amount to initiate one or more of a priority tagging process or a non-priority tagging process;
comparing the computational resources consumption amount to a computational resources consumption threshold;
determining, based at least in part on the computational resources consumption amount failing to meet or exceed the computational resources consumption threshold, a schedule for initiating the one or more of the priority tagging process or the non-priority tagging process;
initiating, based at least in part on determining that the data identifier is unique and the schedule, the priority tagging process, the priority tagging process comprising:
determining a priority tag that indicates that the encoded input data satisfies a data threshold for further processing;
associating the priority tag with at least a first portion of the encoded input data;
determining that at least a portion of the encoded input data is defective;
and
discarding the at least the portion of the encoded input data based at least in part on the at least the portion of the encoded input data being defective;
and
initiating the non-priority tagging process, the non-priority tagging process comprising:
determining a non-priority tag;
and
associating the non-priority tag with at least a second portion of the encoded input data.

15 more elements

A system comprising:

one or more processors;
and
one or more computer readable media storing computer executable instructions that, when executed, cause the one or more processors to perform operations comprising:
determining user data;
determining, based at least in part on the user data, an identifier that associates the user data with a user;
determining a computational resources consumption amount to complete one or more of a critical tagging process or a non-critical tagging process;
comparing the computational resources consumption amount to a computational resources consumption threshold;
determining, based at least in part on the computational resources consumption amount failing to meet or exceed the computational resources consumption threshold, a schedule for initiating the one or more of the critical tagging process or the non-critical tagging process;
initiating, based at least in part on the schedule, the critical tagging process and the non-critical tagging process,
wherein initiating the critical tagging process comprises, in a synchronous manner as the user data is received and prior to initiating the non-critical tagging process:
determining a critical tag;
associating the critical tag with at least a first portion of the user data that is determined to be non-defective;
and
discarding a second portion of the user data that is determined to be defective, and
wherein initiating the non-critical tagging process comprises, after completion of the critical tagging process:
determining a non-critical tag;
and
associating the non-critical tag with at least a third portion of the user data.

15 more elements

Dependencies are inferred from the claim text.