System and method for provisioning hosted virtual desktop resources to remote users

A method comprising:

• receiving a request to provide a new user with access to a system of an enterprise, the new user assigned to a given role of one or more roles within the enterprise;
• in response to receiving the request, implementing a machine learning algorithm trained, based on information identifying virtual desktop resources used by a set of existing users of the system, to generate a policy for the new user, based on the given role of the new user, wherein:
• the policy comprises one or more recommendations of virtual desktop resources to provide to the new user;
• each existing user of the set of existing users assigned to a role of the plurality of roles;
• and
• implementing the machine learning algorithm to generate the policy for the new user comprises:
• applying the machine learning algorithm to a first state associated with the new user, to generate s first action associated with the new user, the first state identifying the role assigned to the new user and indicating that the new user has not yet been provisioned with any virtual desktop resources, the first action comprising a recommendation of a first virtual desktop resource;
• and
• applying the machine learning algorithm to a second state associated with the new user, to generate a second action associated with the new user, the second state identifying the role assigned to the new user and the first virtual desktop resource recommended for the new user, the second action comprising a recommendation of a second virtual desktop resource, wherein the policy comprises the recommendation of the first virtual desktop resource and the recommendation of the second virtual desktop resource;
• and
• in response to generating the policy for the new user, provision the new user with the one or more virtual desktop resources recommended by the policy.

A system comprising:

• an enterprise system associated with a set of existing users, wherein:
• the enterprise system comprises computational resources associated with an enterprise;
• and
• each user of the set of existing users is assigned a role of a plurality of roles within the enterprise;
• a memory configured to store:
• a machine learning algorithm trained, based on information identifying virtual desktop resources used by the set of existing users, and configured, when implemented by a hardware processor, to generate, based on a given role of the plurality of roles, a policy for a new user, wherein:
• the new user is assigned to the given role;
• the policy comprises one or more recommendations of virtual desktop resources to provide to the new user, the virtual desktop resources associated with a subset of the computations resources of the enterprise system;
• and
• the policy is consistent with a portion of the information identifying the virtual desktop resources used by the set of existing users, the portion of the information associated with one or more existing users of the set of existing users who are assigned to the given role;
• and
• instructions;
• the hardware processor communicatively coupled to the memory, the hardware processor configured, when executing the instructions, to:
• receive a request to provide a new user with access to the enterprise system;
• in response to receiving the request, implement the machine learning algorithm to generate the policy for the new user, wherein implementing the machine learning algorithm to generate the policy for the new user comprises:
• applying the machine learning algorithm to a first state associated with the new user, to generate a first action associated with the new user, the first state identifying the role assigned to the new user and indicating that the new user has not yet been provisioned with any virtual desktop resources, the first action comprising a recommendation of a first virtual desktop resource;
• and
• applying the machine learning algorithm to a second state associated with the new user, to generate a second action associated with the new user, the second state identifying the role assigned to the new user and the first virtual desktop resource recommended for the new user, the second action comprising a recommendation of a second virtual desktop resource, wherein the policy comprises the recommendation of the first virtual desktop resource and the recommendation of the second virtual desktop resource;
• and
• in response to generating the policy for the new user, provision the new user with the one or more virtual desktop resources recommended by the policy.