Methods and systems for service-level agreement (SLA) network availability management

A cloud server for network availability management of a network deployed at a customer site, the cloud server comprising:

• memory;
• and
• one or more processors configured to:
• receive network availability information of the network deployed at the customer site from at least one wireless sensor deployed at the customer site;
• receive wireless communications channel quality information of the network deployed at the customer site;
• and
• automatically determine a service-level agreement (SLA) network availability metric based on the network availability information and the wireless communications channel quality information, wherein the SLA network availability metric comprises a percentage of time in which a predetermined network availability is satisfied in a time unit, and wherein the one or more processors are further configured to keep the percentage of time in which the predetermined network availability is satisfied in the time unit when wireless communications channel quality is below a channel quality threshold.

A method of network availability management of a network deployed at a customer site, the method comprising:

• using at least one wireless sensor deployed at the customer site, probing for network availability information of the network deployed at the customer site;
• using the network deployed at the customer site, probing for wireless communications channel quality information of the network deployed at the customer site;
• at a cloud server connected to the network, automatically determining a service-level agreement (SLA) network availability metric based on the network availability information and the wireless communications channel quality information, wherein the SLA network availability metric comprises a percentage of time in which a predetermined network availability is satisfied in a time unit, and wherein at the cloud server, automatically determining the SLA network availability metric based on the network availability information and the wireless communications channel quality information comprises at the cloud server, keeping the percentage of time in which the predetermined network availability is satisfied in the time unit when wireless communications channel quality is below a channel quality threshold;
• and
• at the cloud server, generating an alert regarding the network deployed at the customer site when the SLA network availability metric does not satisfy a predetermined threshold.