US 11,380,330 B2 · Conversational recovery for voice user interface

Abstract

A processing device executing a component of a conversational recovery system receives an intent data and a first entity data identified from user input data. The processing device determines that the first entity data is associated with first content associated with a first component. The processing device additionally receives a text data of the user input data. The processing device determines a word in the text data that matches a keyword associated with second content associated with a second component. The processing device ranks the first component and the second component. The processing device generates message data that comprises an inquiry with respect to choosing the first content or the second content.

Claims19

Dependent claims

A computer-implemented method comprising:

receiving input data representing a natural language input to a client device;
processing the input data to determine first natural language understanding (NLU) data representing a first interpretation of the natural language input;
determining the first NLU data corresponds to a potential failure response;
based at least in part on determining the first NLU data corresponds to a potential failure response, determining first data representing a semantic similarity between the input data and previous input data representing a previous natural language input;
determining, based at least in part on the first data, second NLU data corresponding to the previous input data and representing a second interpretation of the natural language input;
determining output data using the second NLU data;
and
sending the output data to the client device.

5 more elements

Dependencies are inferred from the claim text.

Conversational recovery for voice user interface

Life of this patent

Conversational recovery for voice user interface

Life of this patent

Abstract

Claims19