Context-sensitive conversational interface
AssigneeLiveperson, Inc.
InventorAngelo D'Alessandro
Life of this patent
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AssigneeLiveperson, Inc.
InventorAngelo D'Alessandro
Estimating the term…
A context-aware account management system is described. The system receives a partial request and parses the partial request to identify one or more characters in the partial request. The system determines a plurality of valid requests that include the one or more characters, for instance in response to querying one or more data structures and/or generating the valid requests using a trained machine learning model. The system generates a suggested request by selecting one of the plurality of valid requests, and in some cases, by identifying valid values for variables within the selected one of the plurality of valid requests by querying one or more data structures and/or generating the valid values using a trained machine learning model. The system outputs the suggested request and receives a confirmation in response. The system performs an action indicated by the suggested request using a user account indicated by the suggested request.
A method of context-aware account management implemented using one or more processors, the method comprising:
A system for context-aware account management, the system comprising:
A non-transitory computer readable storage medium having embodied thereon a program, wherein the program is executable by one or more processors to perform a method of context-aware account management, the method comprising:
Dependencies are inferred from the claim text.