Automatically populating responses using artificial intelligence

A non-transitory computer readable storage medium having stored thereon instructions, the wherein the instructions, when executed by one or more processors, cause the one or more processors to perform operations comprising:

• receiving a first request text;
• automatically performing processing on the first request text resulting in determination of a similar request text in a knowledge base, wherein automatically performing processing includes performing word embedding operations of converting the first request text into a vector using a trained neural network, and performing a comparison analysis of vectorized content of the vector with entries of the knowledge base through execution of one or more text similarity processing logic modules;
• determining a degree of similarity between the first request text and the similar request text;
• based on results produced by a comparison between the degree of similarity and a similarity threshold, retrieving, from the knowledge base, an answer associated with the similar request text;
• and
• populating, in a data store, a response for the first request text with the answer.

A system comprising:

• a memory to store executable instructions;
• and
• a processing device coupled with the memory, wherein the instructions, when executed by the processing device, cause operations including:
• receiving a first request text;
• automatically performing processing on the first request text resulting in determination of a similar request text in a knowledge base, wherein automatically performing processing includes performing word embedding operations of converting the first request text into a vector using a trained neural network, and performing a comparison analysis of vectorized content of the vector with entries of the knowledge base through execution of one or more text similarity processing logic modules;
• determining a degree of similarity between the first request text and the similar request text;
• based on results produced by a comparison between the degree of similarity and a similarity threshold, retrieving, from the knowledge base, an answer associated with the similar request text;
• and
• populating, in a data store, a response for the first request text with the answer.